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6915 Views 3 Replies Latest reply: Apr 17, 2008 7:07 PM by Grif RSS
Newcomer 2 posts since
Apr 15, 2008
Currently Being Moderated

Apr 15, 2008 6:38 AM

VirusScan 8.5i "Prevent mcAfee services from being stopped" issues


we are using VirusScan 8.5i with Patch 5 with "Prevent McAfee services from being stopped" setting enabled. McAfee help file says that users with Debug privileges can still stop mcAfee services even when this setting is enabled. and, Administrators have Debug provileges bydefault.

in my scenario, I logged in using administrator account and tried to stop the McShield "McAfee Framework Service" and I got the error:
"Error 5: Access is denied."

is this a bug or, do I need to do anything else?

please note that I am trying to script agent installation to remotely execute on multiple servers, and without being able to stop mcAfee services remotely (via vbscript), my script will fail...and we MUST have "Prevent McAfee services from being stopped" setting enabled as per standards :(

any help would greatly be appreciated.

  • Apprentice 11,659 posts since
    Sep 29, 2002
    It should be possible on an individual computer bases, one at a time, while sitting at the computer...Did you try:

    As an admin user, RIGHT click on the McAfee shield in the lower right corner, choose "VirusScan Console", then click on the "Access Protection" listing. When the Access Protection window opens, UNCHECK the box in the lower left corner which says : "Prevent McAfee Services From Being Stopped", then click on Apply, then OK.

    If you're trying to do this remotely, then I'm not sure you can have your cake and eat it too. If you need "Prevent McAfee Services From Being Stopped" to be enabled, then you can't have it "disabled" at the same time.

    In addition, the knowledge base article below might lead in the right direction for Group Policy issues:

    ERROR: Windows error code 5: Access is denied., Error API: RegDeleteKey, Troubleshooting code: 101

    Hope this helps.

  • Apprentice 11,659 posts since
    Sep 29, 2002
    Well...good luck..

    I'll point you to your own statements as well as the Help documents notes:

    "local administrator account" refer to users on the local machine, not remote users.. But maybe someone else here has done it.. Maybe they've got a solution for you.

    Hope this helps.


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