3 Replies Latest reply on Aug 8, 2011 6:29 AM by hem

    New policy without DLP

      I need to create a new policy to be applied in a single system that dose not include DLP agent at all (causing high utilization).

      Need your usual support on this ASAP (it is our CEO this time).


      All I can see was to configure the DLP not disabling it.

      Kindly reply in full steps.


      Best regards



      ePO 4.0

        • 1. Re: New policy without DLP

          To modify the policy for single system, please select the machine in the ePO server (Actions=>Agent=>Modify policy for single system) and modify the policy for corresponding product.


          If DLP is causing performance issue then I will suggest you to look into Task manager and see which process is taking higher CPU resources and troubleshoot accordingly.

          • 2. Re: New policy without DLP

            FCAG.EXE is the one.


            now how can I set a policy without DLP, till I find a solution for it.


            I created new group and moved the system inside it, now how can I delete the DLP policy? if it cant be deleted, what configuration I can set inside the policy that disable the (FCAG.EXE) at all, or at least minimize the utilization.


            My career at your hand

            • 3. Re: New policy without DLP

              Please look at KB#:KB70491 to troubleshoot fcag.exe high CPU usage.