0 Replies Latest reply on Mar 25, 2008 6:38 PM by sunners

    Autoupdate Architect failing to download updates from master repository

      I have just installed and configured McAfee Autoupdate Architect (MAA) to update VirusScan Enterprise 8.5.0i on a number of Windows 2003 Servers. A master repository has been configured with with a UNC path, an account has been configured to provide access to the share. I have exported the sitelist.xml from MAA and imported it on the clients. I attempt a manual autoupdate and I get the following -

      Starting update session.
      Checking update packages from repository NQM_Master
      File could not be opened.
      Closing the update session.

      Here is a dump of the agent log -

      20080326093112 I #20024 FrmSvc User SID is S-1-5-21-3535876060-3057915455-1505969273-1106 and SessionID is 2
      20080326093112 I #19788 IPLock readLock - providing read lock
      20080326093112 I #19788 IPLock readUnLock - unlocking the read lock successful
      20080326093112 I #20024 FrmSvc User SID is S-1-5-21-3535876060-3057915455-1505969273-1106 and SessionID is 2
      20080326093112 I #19788 Logging StartReadingMessages (\\.\mailslot\VSECMA-{0385C093-E666-4C48-9AEC-D47011608272}, 0x1c, 4)
      20080326093112 I #19788 Logging - using empty 2
      20080326093112 I #20024 Updater RunUpdateScript UPDATE
      20080326093112 I #20024 naCmnLib Random seed = 0x2cfa****
      20080326093112 i #20024 Script Starting update session.
      20080326093112 E #20024 Logging drop 0 [\\.\mailslot\VSECMA-{A9A2520F-66E5-43E6-8D9B-D9ADDBA78F61}] file not found
      20080326093112 I #20024 Script ScriptEngine create process succeeded:
      20080326093112 I #20024 Updater OnDemand update started.
      20080326093113 I #19788 FrmSvc User SID is S-1-5-18 and SessionID is 0
      20080326093113 I #19788 Script Searching for first available site.
      20080326093113 I #19788 Script Skipping catalog version check for NQM_Master because it is not ePO-managed.
      20080326093113 i #19788 Script Checking update packages from repository NQM_Master.
      20080326093113 I #19788 Script CheckSiteStatus: Downloading file SiteStat.xml from site NQM_Master
      20080326093113 I #19788 InetMgr Downloading File: -->
      20080326093113 I #19788 InetMgr <filename = SiteStat.xml>
      20080326093113 I #19788 InetMgr <dwFlags = 0x4>
      20080326093113 I #19788 InetMgr <localdir = C:\WINDOWS\TEMP\nai181>
      20080326093113 I #19788 InetMgr <remotedir = \>
      20080326093113 I #19788 InetMgr <sitename = NQM_Master>
      20080326093113 I #19788 InetMgr Connecting to site = NQM_Master,
      20080326093113 I #19788 InetMgr server = nqmpbck01
      20080326093113 I #19788 InetMgr UNC Session initialized
      20080326093113 W #19788 InetMgr Connecting to UNC Server: nqmpbck01
      20080326093113 I #19788 InetMgr Domain name=ellipse, User name=av_update
      20080326093113 I #19788 InetMgr Mapping network share \\nqmpbck01\epodata using NetUseAdd
      20080326093113 I #19788 InetMgr Network Share \\nqmpbck01\epodata mapped
      20080326093113 W #19788 InetMgr Connected to UNC Server: nqmpbck01
      20080326093113 I #19788 InetMgr Trying to download from site = NQM_Master, server nqmpbck01
      20080326093113 I #19788 InetMgr localfile = C:\WINDOWS\TEMP\nai181\SiteStat.xml, remotefile = \SiteStat.xml
      20080326093113 W #19788 InetMgr Downloading file: \\nqmpbck01\epodata\SiteStat.xml from UNC Server
      20080326093113 I #19788 InetMgr Downloaded file \SiteStat.xml successfully
      20080326093113 I #19788 InetMgr After calling download()
      20080326093113 I #19788 InetMgr return code = 0
      20080326093113 I #19788 InetMgr Disconnecting UNC Server \\nqmpbck01\epodata using NetUseDel(), Force = 1
      20080326093113 I #19788 InetMgr Using unicode UseName for NetUseDel
      20080326093113 I #19788 InetMgr NetUseDel() returned 0
      20080326093113 I #19788 InetMgr Network share \\nqmpbck01\epodata deleted successfully(1)
      20080326093113 I #19788 InetMgr UNC Session closed
      20080326093113 I #19788 InetMgr ------------------------------------------------------------
      20080326093113 I #19788 InetMgr Moving C:\WINDOWS\TEMP\mfe182\SiteStat.xml to C:\WINDOWS\TEMP\nai181\SiteStat.xml
      20080326093113 I #19788 InetMgr Moving file succeeded
      20080326093113 I #19788 InetMgr Deleting C:\WINDOWS\TEMP\mfe182
      20080326093113 I #19788 InetMgr Deleting directory succeeded
      20080326093113 I #19788 Script NQM_Master site is valid and available.
      20080326093113 I #20024 Script ScriptEngine connected back to Framework successfully
      20080326093113 i #18612 Script File could not be opened.
      20080326093113 i #20024 Script Closing the update session.


      I do not understand what file is trying to be opened ? The repository only contains scan engine updates and a VSE hotfix. Any ideas or help would be appreciated ?

      Additionally, we have setup a server in our DMZ to obtain updates from McAfee and act as a source to the existing master and possibly other clients later on, but when I try and pull data from our source server, it fails when trying to download setup.exe. Any ideas on this too ?

      Cheers
      Steve