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2677 Views 9 Replies Latest reply: Aug 2, 2011 5:42 PM by Peacekeeper RSS
kuhlcrew Newcomer 4 posts since
Jul 29, 2011
Currently Being Moderated

Jul 29, 2011 12:11 AM

Anti-Spam is taking good emails

I have just installed McAfee for the first time, total protection.  In windows mail, a spam folder appeared, taking some of my emails coming from the form mail on our website and making them spam.  It is impossible to move them from this folder to the inbox. I turned off the anti spam and it did the same thing. I tried deleting the spam folder, it popped up again the next time I opened windows mail. 

 

How can I get Anti spam to leave my email alone? I don't want to use it at all for my windows mail account.  I don't want customers sending messages that I am not getting or able to continue to reply to.

 

How can I get rid of this?

  • Peacekeeper Volunteer Moderator 21,375 posts since
    Nov 23, 2002
    Currently Being Moderated
    1. Jul 29, 2011 4:38 AM (in response to kuhlcrew)
    Re: Anti-Spam is taking good emails

    What email client?

     

    Usual to mark as not spam and it auto returns to the inbox. Whan there mark it as a friend. All this in the anti spam toolbar do you have a toolbar? Depending on email client you might not.

     

    Post also your anti spam version."about" top right or if no about there go to navigation and left of the screen.

     

    Moving to Anti spam


    Tony
    Volunteer Moderator
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  • Peacekeeper Volunteer Moderator 21,375 posts since
    Nov 23, 2002
    Currently Being Moderated
    3. Jul 29, 2011 5:20 PM (in response to kuhlcrew)
    Re: Anti-Spam is taking good emails

    Email client is windows mail that is what is meant by that.

     

    So toolbar should work on Windows mail have you tried reenabling it?

     

    Is this on Vista or windows 7?


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,375 posts since
    Nov 23, 2002
    Currently Being Moderated
    5. Jul 29, 2011 8:57 PM (in response to kuhlcrew)
    Re: Anti-Spam is taking good emails

    My point was re-enable it, open and close windows mail and if toolbar now there your should be able to mark the emails as not spam and friend the emails. If this does not re-enable toolbar well I will ask a Anti spam tech to comment.

     

    Message was edited by: Peacekeeper on 30/07/11 11:57:34 AM

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • okv McAfee Employee 92 posts since
    Mar 22, 2010
    Currently Being Moderated
    6. Aug 1, 2011 3:38 PM (in response to Peacekeeper)
    Re: Anti-Spam is taking good emails

    To move messages from Anti-Spam folder to the Inbox you need to press a button on a toolbar/right-click menu  "Mark as Not Spam"; it should be rare enough though that good email is marked incorrectly. In this case you can add a friend.

  • Peacekeeper Volunteer Moderator 21,375 posts since
    Nov 23, 2002
    Currently Being Moderated
    7. Aug 1, 2011 5:47 PM (in response to okv)
    Re: Anti-Spam is taking good emails

    mate he says

    I do not have a toolbar in Windows Mail,

    This was with box to enable toolbar in WM selected. I suggested reenabling it and see if it now works. He had turned it off (never had the toolbar) when he started having this issue.

     

    Reinstall maybe?


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • okv McAfee Employee 92 posts since
    Mar 22, 2010
    Currently Being Moderated
    8. Aug 2, 2011 8:20 AM (in response to Peacekeeper)
    Re: Anti-Spam is taking good emails

    Even with no toolbar he might have right-click menu functionality working.

  • Peacekeeper Volunteer Moderator 21,375 posts since
    Nov 23, 2002
    Currently Being Moderated
    9. Aug 2, 2011 5:44 PM (in response to okv)
    Re: Anti-Spam is taking good emails

    Ok thanks I see the friend option there but I assume you need the toolbar box ticked.

     

    Message was edited by: Peacekeeper on 3/08/11 8:44:24 AM

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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