Run in order after you reboot
The actual download is available
Please read this McAfee article: Required Reading - Home User Assistance, Malware Troubleshooting
If you can isolate the malware that isn't being detected/removed you can try submitting it to McAfee Laboratories.
If possible locate removal tools on the web for whatever the infection name that is bugging you - Google can be your friend. Be careful what you pick though! Avoid cures that simply say 'Click Here'.
Here are some FREE programs that you can download to get adware/spyware removed from the machine (keep them AND your computer updated!):
N.B. It cannot be updated therefore needs to be freshly downloaded each time you use it as it is updated on the website every weekday.
Stinger is a standalone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system. Stinger utilizes next-generation scan engine technology, including process scanning, digitally signed .DAT files, and scan performance optimizations. It detects and removes threats identified under the "List Viruses" icon in the Stinger application.
How to Use Stinger: http://www.mcafee.com/us/downloads/free-tools/how-to-use-stinger.aspx
This tool detects and removes "FakeAlert" malware variants - please post in the forums if it misses anything. It also must be freshly downloaded each time as it is updated on the website every weekday.
There is a special section of the forum devoted to this tool: https://community.mcafee.com/community/security/top_threats
McAfee Free Tools webpage: http://www.mcafee.com/us/downloads/free-tools/index.aspx
Some infections are difficult for antivirus software to remove because of the way they work or because they are constantly mutating and that is where certain anti-malware tools come in handy. By the same token, these tools aren't that good at protecting you from the millions of infections that your antivirus application already keeps out. It is by no means a bad reflection on any antivirus application that one finds oneself resorting to using these tools. They are meant to supplement your protection. But keep them updated!
WARNING: We are not responsible for any problems caused by these programs. Most have their own support. Also note that anti-spyware software will often remove all your good cookies (along with any bad ones of course) - so you have to be careful what you delete when the scan finishes.
Users will have to check each website for operating system compatibility. Remember to keep them updated!!
Malwarebytes Anti-Malware (Free)
Download the free version here:
This tool can downloaded, installed, updated and run all in 'Safe Mode with Networking' if necessary.
Support Forum: http://www.malwarebytes.org/forums/
Also if you want to use an 'on the go' scanner using a USB stick there is SuperAntispyware Portable: http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE
Support Forum: http://forums.superantispyware.com/
Thanks! I installed the getsusp, stinger and fake alert stinger. getsusps found 2 files but the stingers could not clean them.
I followed your google tip and found TDSS Killer. that removed an item and after that i was able to retain my privacy and security settings in ie8. the browser redirect was also fixed.
there were still some files that getsusps found that were not able to be cleaned. I downloaded malwarebytes and superantispyware. malwarebytes found about 5 more files and superantispyware fixed one of the items getsusps found and got rid of a tonne of cookies. McAfee updated later and cleaned the other file getsups found.
Looks like things are back to normal but i am going to keep scanning with the tools to ensure it is clean!
thanks again for the help!