5 Replies Latest reply on Jul 26, 2011 4:11 AM by Peter M Branched from an earlier discussion.

    Can't Activate McAfee Subscription

      hello dinesh k,

      i have a dell inspiron 15 r laptop.i also have the same problem like kizucom,my laptop says to activate the product,but it is not activating.

      my operatin system is windows home basic.

      how do i resolve the problem

       

       

       

       

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      on 26/07/11 3:49:20 EDT AM
        • 1. Re: Can't Activate McAfee Subscription
          Peter M

          Moved from an old thread to your own thread with a new title and in SecurityCenter where it hopefully will be spotted.

           

          These things need to be investigated live so I suggest contacting Technical Support Online Chat via the link under Useful Links at the top of this page.

           

          Meanwhile it might be an idea to be more explicit.   What McAfee product is this, exactly what version of Windows and what service pack is installed and what kind of internet connection do you have?

           

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          Message was edited by: Ex_Brit on 26/07/11 3:52:21 EDT AM
          • 2. Re: Can't Activate McAfee Subscription

            i have a broadband connection and the speed is quite good!!!

            • 3. Re: Can't Activate McAfee Subscription
              Peter M

              OK, I still need to know what Windows it is as Windows Home Basic could be Vista or Windows 7 and I need to know what service pack you have installed.  To get that information right-click 'Computer' and go to Properties.

               

              I also need to know, regardless of your default browser, what version of Internet Explorer is installed...open it and go to Help > About.

               

              Also last question, are any other programmes having difficulty connecting to the internet?

              • 4. Re: Can't Activate McAfee Subscription

                i have windows 7 home basic,service pack 1.

                my explorer is internet explorer 9.

                i have some problem with connection of yahoo messenger and the other messenger services.

                and my mcafee keeps on showing that ur computer is at risk and you need to activate the software

                • 5. Re: Can't Activate McAfee Subscription
                  Peter M

                  Thanks for the info.   McAfee uses IE for all connections so try opening IE9 and then go to Tools/Internet Options/Advanced and click Reset and Apply, OK any prompts.

                   

                  Close and reopen IE9 and go to Tools/Manage Add-Ons and re-enable any you need.   Close it again.

                   

                  Also make sure Windows Firewall is off in Control Panel > Security

                   

                  Try again at activation.

                   

                  By the way you will have to sign into web sites again as the browser will have forgotten all your passwords.

                   

                  If it doesn't work then contact Technical Support Chat via the link in Useful Links at the top of this page.

                   

                  Message was edited by: Ex_Brit on 26/07/11 5:11:02 EDT AM