Could you describe what product you are using? It looks like a consumer product (you may have a better response positing it under Home and Home Office section of this communities site.
Moved to Home & Home Office > SecurityCenter for better attention.
Could you please update us with the below information ;
What is the operating system ?
How was the McAfee programs installed on the PC ? Using a cd or from your account page in McAfee site ?
Did you previously have any othr McAfee suite on this computer ?