I'm assuming we're talking about the agentguid reg value? If so, it should certainly be there
On a 32bit system it will be: HKLM\Software\Network Associates\ePolicy Orchestrator\Agent
On a 32bit system it will be: HKLM\Software\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent
Thank you for your response. I'm running 64 bit, so you directed me to the correct place. I was looking under the 32bit path. It is under HKLM\Software\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent like you said. The manual should include that piece in there. Thank you so much!