Remember, you must be an administrator on the machine (server or worlstation) to install the agent !
Second, with Windows 7 and Windows 2008 there's an additionnal hurdle : if you're using Windows 7 (or windows 2008, and possibly with Vista as well) you must
- right-click on FramePkg.exe
- select "Run as Administrator"
If running it from a Command Line console, the Console itself must "run as admin"...
Hope it helps
Thanks for your reply
it's installed now. but when i checked on the epo console i find the machine under Lost&found. is that normal?
any one can tell me waht is the issue?
Is the McAfee Agent policy the same for both machines? Check by going to your "System Tree" then checking the assigned policies.
It probably is normal, in a way.
We're used to that here because we do not have an AD (yet).
When the new system arrives on the server (does an ASCI) the server doesn't know to which site/group it belongs.
- Did you specify "sorting criterias" in the "Group Details" in the System Tree ?
- Is it possible this particular system doesn't fit any sorting criterium (-ia?) ?
You can always move it manually.
Or first try this :
- select the system(s) in Lost & Found
- click on "Actions / Cirectory Management / Test Sort"
You'll see where the ePO server would put the systems now !
If you then click on one system, you'll see why it puts it there.
hope it helps
The agent policy is the default one, i did not change anything there. did the different icon means that i have two different version of mcafee. but first one installed from EPO and the second from Frampkg exported through the EPO so i don't think it's related to different version????
I wouldn't worry there.
I can see the icon you have (the shield-like icon with a V) is actually the icon from VirusScan...
The M-shield icon is the mctray icon which comes when the Agent gets the policy to show one centralized icon.
Also, especially when viewing systems through remote-desktop (and other remote control tools) they don't show the mctray icon.
But VSE is still working fine.
Thank you Serge for your reply,
I'm connecting to the machines through remote desktop. but the machines having mcafee deployed via EPO, shows Mtray and the ones deployed through the framepkg.exe shows the icon V shieled. the problem that can't know if the clients with V shields icon taking the updates from EPO server. as you know in the Mtray you can right click and select about, then you can see all the system info, mcafee agent...etc
any one try it before and having same issue?
This is as designed: the tray icon does not display in RDP sessions. Please see KB60750 for details.
To swork round this you can either connect to a console session, or you can bring up the agent monitor by running cmdagent.exe /s