4 Replies Latest reply on Aug 11, 2011 9:10 AM by PhilR

    McAfee Agent SideBySide error

      Hi

       

      We have one virtual server (Windows 2008 R2 running on vmWare ESXi 4.1) that we're building up as a File/Print server.

      It has the "File Services" and "Print and Document Services" roles installed.

       

      We had installed McAfee Agent (4.60) and VirusScan Enterprise (8.8i) a few days ago from our ePO 4.6 server

      After installing a number of 64-bit and 32-bit printer drivers yesterday for various Canon, Lexmark, Ricoh and Fuji/Xerox devices, we have started seeing an error in the Application event log every 5 minutes or so.

       

      Source: SideBySide

      Event ID: 33

       

      Activation context generation failed for "C:\Windows\system32\conhost.exe". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken ="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis.

       

      After some trouble-shooting we identified that something had happened to the McAfee Agent.  The tray icon was no longer showing on the taskbar and whenever it tried to check for new policies, enforce policies or collect properties every 5 minutes, it would throw the SideBySide error.

      We could also confirm this by manually running CMDAGENT with /C /E or /P options.

       

      We've tried uninstalling and reinstalling McAfee Agent 4.50 and 4.60 but still getting the above error.

      We've also uninstalled VirusScan Enterprise for now so only the McAfee Agent is on the server.

      Also tried running "sfc /scannow" but it didn't find any issues.

       

      We have installed the same version agent on other Windows 2008 R2 servers on the same host so I'm pretty sure one of those printer drivers has done something here.

      We're rather not have to go back to the snapshot before we setup all the printers and check after each to see which driver was the issue if there is a simpler fix.

       

      Any other suggestions?


      Regards

      Evahn