Actually , we are looking out logs to understand and resolve this issue, could you please let us know if you are interested in working on a remote session with me. If yes , please check your email and I have requested for call back information to proceed with this.
I have replied by email. I said I don't have a phone near the computer I suggested that we could get together by skype or you can email me instructions on how to obtain the logs and I can do it and email them to you. If these instructions aren't to technical.
I said Friday July 29, 2011 at 12:00 Noon Eastern time US and Canada.