2 Replies Latest reply on Jul 5, 2011 8:13 AM by sroering

    Webreporter Login problems




      I have installed webreporter 5.2 on a test machine. After installation I want to login on The login screen shows an error and in the server_err.log I can find the following line:


      2011-07-05 10:04:19,119 ERROR [securecomputing.smartfilter.server.facade.impl.PreLoginHandshakeImpl] PreLoginHandshake failed: clientversion=


      A login with is functional.


      The deinstallation of webreporter and new installation doesn't help. Can anyone help?



        • 1. Re: Webreporter Login problems

          Problem is solved.


          The java-cache blocks the site access. After clearing java cache the login screen was shown.

          • 2. Re: Webreporter Login problems

            Make sure you include "/reporter" at the end of your URL when you connect. That is the correct way.


            When the browser connects to the server, there is a handshake performed that may not work if you don't use the correct URL.  Generally you don't need to clear the cache after upgrading since the client app will auto-upgrade.  Downgrading to an older version does require you to clear the java cache.


            Anyway, I'm glad you solved the problem.