This is XP SP3 I hope? I know being on dial-up this is a pain but the best solution is now to uninstall, then run the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and reinstall from your online account.
System Restore cures many things but it can corrupt time-sensitive applications such as virus protection. So can the use of registry cleaners FYI.
Hi Ex Brit,
Thanks so much for your reply. Yes I have SP3 and windows updates current. Thanks for reinforcing my thought to uninstall and re-install. Figured it would come to that. Yes, dial up is a pain but love my MSN explorer and usually find it not too slow to tolerate. Will do as you stated, and wish me luck for success. Thanks again,
Good luck and I hope it works.