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McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
2707 Views 9 Replies Latest reply: Jul 9, 2011 9:12 PM by iluvflyin RSS
iluvflyin Newcomer 5 posts since
Jul 4, 2011
Currently Being Moderated

Jul 4, 2011 6:24 PM

Online Backup Registration Wizard

I keep getting prompted to complete registration for the Online Backup application.  When I try to complete the registration, I get a window that says, "Failed to verify username and/or password"  with buttons Try Again and Cancel.  Try again just results in the same window message.  The other option is to contact McAfee Support.  So I did that.  Yesterday I contacted Consumer Support who transferred me to Technical Support and after a Chat and remote access session, the technician got the application registered.  Now today I am getting the same prompt from the wizard and the same window with "Failed to verify username and/or password", just like yesterday.  Can someone please help?  This is very annoying.  Many thanks!

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