9 Replies Latest reply: Jul 9, 2011 9:12 PM by iluvflyin RSS

    Online Backup Registration Wizard

      I keep getting prompted to complete registration for the Online Backup application.  When I try to complete the registration, I get a window that says, "Failed to verify username and/or password"  with buttons Try Again and Cancel.  Try again just results in the same window message.  The other option is to contact McAfee Support.  So I did that.  Yesterday I contacted Consumer Support who transferred me to Technical Support and after a Chat and remote access session, the technician got the application registered.  Now today I am getting the same prompt from the wizard and the same window with "Failed to verify username and/or password", just like yesterday.  Can someone please help?  This is very annoying.  Many thanks!