1 2 Previous Next 15 Replies Latest reply on Jul 6, 2011 10:18 AM by SafeBoot

    User unable to logon with old & new password

      Hi,

       

      I having a problem with my EEPC. One of the user unable to login by using old and new password. I had tried to reset token and change to new password. But after 20 minutes, the problem occur.

       

      Test Procedure

      1. Clear the view audit log                            - Successful
      2. Reset Token (default password)             - Successful
      3. Logon & change password (azsxdcfv)    - Successful
      4. Logon 20min later (azsxdcfv)                   - Fail

       

      Please advise what shuld i do to avoid/solve on this issue.

        • 1. Re: User unable to logon with old & new password

          check the client log - most likely the users token is being updated with a new one from the database. The token won't change "on it's own" - only by a change event, or a sync event.

          • 2. Re: User unable to logon with old & new password

            Thank Sir..But how I want to verify token was updated inside the database? Based on my end user, they didn't change anything..

            • 3. Re: User unable to logon with old & new password
              check the client log -
              • 4. Re: User unable to logon with old & new password

                Please have a look on this..Any idea sir?

                smm_admin.jpg

                • 5. Re: User unable to logon with old & new password

                  you need to look at the client log - sbclientlog - the one on the users machine, to see what activity is going on. The audit is interesting though as it tells us the problem happened between 9:27 and 9:46, so that's the time period in the clientlog we need to pay attention to.

                  • 6. Re: User unable to logon with old & new password

                    I'm currently doing testing to generate the issue again inorder for me to see the client log. During your last comment, you did mention "The token won't change "on it's own" - only by a change event, or a sync event."..Can you explaint to me, how password can changed during sync event?

                    • 7. Re: User unable to logon with old & new password

                      Hi Sir,

                       

                      I had recreated this issue again and grab the client log. Can you advise me why this issue happened.

                       

                      isu.jpg

                       

                       

                       

                      6/30/2011 9:23:31 AM ------------------------------------------------------------------------------- -----------

                      6/30/2011 9:23:31 AM Starting Endpoint Encryption for PC Client Manager (v5.2.4)

                      6/30/2011 9:23:31 AM Starting synchronization

                      6/30/2011 9:23:32 AM Connecting to database: "SB Server"

                      6/30/2011 9:23:32 AM Address=192.168.88.73

                      6/30/2011 9:23:32 AM Port=5555

                      6/30/2011 9:23:32 AM Authenticate=Yes

                      6/30/2011 9:23:32 AM Starting boot protection installation

                      6/30/2011 9:23:32 AM Machine name = SEM-EDPPN03

                      6/30/2011 9:24:06 AM Creating new machine database entry

                      6/30/2011 9:24:06 AM Group ID=00000105

                      6/30/2011 9:24:06 AM Machine ID=00000a28

                      6/30/2011 9:24:17 AM Checking for user updates

                      6/30/2011 9:24:17 AM Adding user (ID=00000001) SBAdmin

                      6/30/2011 9:24:17 AM Adding user (ID=00000348) administrator

                      6/30/2011 9:24:17 AM Adding user (ID=000004c8) SMM_Admin

                      6/30/2011 9:24:17 AM Checking for token data updates

                      6/30/2011 9:24:17 AM Checking for SSO updates

                      6/30/2011 9:24:17 AM Updating local SSO info with database changes for user (ID=00000001)

                      6/30/2011 9:24:17 AM Updating local SSO info with database changes for user (ID=00000348)

                      6/30/2011 9:24:18 AM Updating local SSO info with database changes for user (ID=000004c8)

                      6/30/2011 9:24:18 AM Checking for Local Recovery updates

                      6/30/2011 9:24:18 AM Checking for hashes updates

                      6/30/2011 9:24:18 AM Checking for file updates

                      6/30/2011 9:24:19 AM Updating SBFS file "0452_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "0452_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "0809.STR"

                      6/30/2011 9:24:19 AM Updating SBFS file "0809_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "0809_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "10409_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "10409_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "11009_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "11009_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "11809_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "11809_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "1809_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "1809_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "20409_E.MAP"

                      6/30/2011 9:24:19 AM Updating SBFS file "20409_OSK.XML"

                      6/30/2011 9:24:19 AM Updating SBFS file "Locale.INI"

                      6/30/2011 9:24:19 AM Finalising boot protection installation

                      6/30/2011 9:24:43 AM Applying configuration

                      6/30/2011 9:51:11 AM Starting synchronization

                      6/30/2011 9:51:11 AM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 9:51:11 AM SbFs free space = 20195328 bytes (19.26 MB)

                      6/30/2011 9:51:11 AM Connecting to database: "SB Server"

                      6/30/2011 9:51:11 AM Address=192.168.88.73

                      6/30/2011 9:51:11 AM Port=5555

                      6/30/2011 9:51:11 AM Authenticate=Yes

                      6/30/2011 9:51:11 AM Checking for machine configuration updates

                      6/30/2011 9:51:11 AM Checking for user updates

                      6/30/2011 9:51:11 AM Checking for token data updates

                      6/30/2011 9:51:11 AM Updating local token data with database changes for user (ID=000004c8)

                      6/30/2011 9:51:11 AM Force password change required for user (ID=000004c8)

                      6/30/2011 9:51:11 AM Checking for SSO updates

                      6/30/2011 9:51:11 AM Checking for Local Recovery updates

                      6/30/2011 9:51:11 AM Checking for hashes updates

                      6/30/2011 9:51:11 AM Transferring local audit information to database

                      6/30/2011 9:51:11 AM Checking for file updates

                      6/30/2011 9:51:12 AM Applying configuration

                      6/30/2011 9:51:12 AM Synchronization complete

                      6/30/2011 9:51:12 AM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 9:51:12 AM Applying cryption changes

                      6/30/2011 9:52:20 AM Starting synchronization

                      6/30/2011 9:52:20 AM Stopping remote access server

                      6/30/2011 9:54:36 AM ------------------------------------------------------------------------------- -----------

                      6/30/2011 9:54:36 AM Starting Endpoint Encryption for PC Client Manager (v5.2.4)

                      6/30/2011 9:54:36 AM Starting remote access server on port 5556

                      6/30/2011 9:54:36 AM Delaying initial sync for 5 minutes

                      6/30/2011 9:54:36 AM Applying cryption changes

                      6/30/2011 9:56:01 AM Starting synchronization

                      6/30/2011 9:56:02 AM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 9:56:02 AM SbFs free space = 20193280 bytes (19.26 MB)

                      6/30/2011 9:56:02 AM Connecting to database: "SB Server"

                      6/30/2011 9:56:02 AM Address=192.168.88.73

                      6/30/2011 9:56:02 AM Port=5555

                      6/30/2011 9:56:02 AM Authenticate=Yes

                      6/30/2011 9:56:03 AM Checking for machine configuration updates

                      6/30/2011 9:56:04 AM Checking for user updates

                      6/30/2011 9:56:05 AM Checking for token data updates

                      6/30/2011 9:56:05 AM Updating database token data with local changes for user (ID=000004c8)

                      6/30/2011 9:56:05 AM Force password change for user (ID=000004c8) satisfied

                      6/30/2011 9:56:05 AM Checking for SSO updates

                      6/30/2011 9:56:05 AM Checking for Local Recovery updates

                      6/30/2011 9:56:05 AM Checking for hashes updates

                      6/30/2011 9:56:06 AM Transferring local audit information to database

                      6/30/2011 9:56:07 AM Checking for file updates

                      6/30/2011 9:56:10 AM Applying configuration

                      6/30/2011 9:56:11 AM Synchronization complete

                      6/30/2011 9:56:11 AM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 9:56:11 AM Applying cryption changes

                      6/30/2011 10:20:58 AM Starting synchronization

                      6/30/2011 10:20:58 AM Stopping remote access server

                      6/30/2011 10:22:33 AM ------------------------------------------------------------------------------- -----------

                      6/30/2011 10:22:33 AM Starting Endpoint Encryption for PC Client Manager (v5.2.4)

                      6/30/2011 10:22:33 AM Starting remote access server on port 5556

                      6/30/2011 10:22:33 AM Delaying initial sync for 5 minutes

                      6/30/2011 10:22:33 AM Applying cryption changes

                      6/30/2011 10:27:06 AM Starting synchronization

                      6/30/2011 10:27:06 AM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 10:27:06 AM SbFs free space = 20193280 bytes (19.26 MB)

                      6/30/2011 10:27:06 AM Connecting to database: "SB Server"

                      6/30/2011 10:27:06 AM Address=192.168.88.73

                      6/30/2011 10:27:06 AM Port=5555

                      6/30/2011 10:27:06 AM Authenticate=Yes

                      6/30/2011 10:27:06 AM Checking for machine configuration updates

                      6/30/2011 10:27:06 AM Checking for user updates

                      6/30/2011 10:27:06 AM Checking for token data updates

                      6/30/2011 10:27:06 AM Checking for SSO updates

                      6/30/2011 10:27:06 AM Checking for Local Recovery updates

                      6/30/2011 10:27:06 AM Checking for hashes updates

                      6/30/2011 10:27:06 AM Transferring local audit information to database

                      6/30/2011 10:27:06 AM Checking for file updates

                      6/30/2011 10:27:08 AM Applying configuration

                      6/30/2011 10:27:08 AM Synchronization complete

                      6/30/2011 10:27:08 AM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 10:27:08 AM Applying cryption changes

                      6/30/2011 10:34:11 AM Starting synchronization

                      6/30/2011 10:34:11 AM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 10:34:11 AM SbFs free space = 20195328 bytes (19.26 MB)

                      6/30/2011 10:34:11 AM Connecting to database: "SB Server"

                      6/30/2011 10:34:11 AM Address=192.168.88.73

                      6/30/2011 10:34:11 AM Port=5555

                      6/30/2011 10:34:11 AM Authenticate=Yes

                      6/30/2011 10:34:11 AM Checking for machine configuration updates

                      6/30/2011 10:34:11 AM Updating machine configuration

                      6/30/2011 10:34:11 AM Checking for user updates

                      6/30/2011 10:34:11 AM Checking for token data updates

                      6/30/2011 10:34:11 AM Checking for SSO updates

                      6/30/2011 10:34:11 AM Checking for Local Recovery updates

                      6/30/2011 10:34:11 AM Checking for hashes updates

                      6/30/2011 10:34:11 AM Transferring local audit information to database

                      6/30/2011 10:34:11 AM Checking for file updates

                      6/30/2011 10:34:12 AM Applying configuration

                      6/30/2011 10:34:12 AM Synchronization complete

                      6/30/2011 10:34:12 AM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 10:34:12 AM Applying cryption changes

                      6/30/2011 2:00:54 PM Starting synchronization

                      6/30/2011 2:00:54 PM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 2:00:54 PM SbFs free space = 20193280 bytes (19.26 MB)

                      6/30/2011 2:00:54 PM Connecting to database: "SB Server"

                      6/30/2011 2:00:54 PM Address=192.168.88.73

                      6/30/2011 2:00:54 PM Port=5555

                      6/30/2011 2:00:54 PM Authenticate=Yes

                      6/30/2011 2:00:54 PM Checking for machine configuration updates

                      6/30/2011 2:00:54 PM Checking for user updates

                      6/30/2011 2:00:54 PM Checking for token data updates

                      6/30/2011 2:00:54 PM Updating local token data with database changes for user (ID=000004c8)

                      6/30/2011 2:00:54 PM Checking for SSO updates

                      6/30/2011 2:00:54 PM Checking for Local Recovery updates

                      6/30/2011 2:00:54 PM Checking for hashes updates

                      6/30/2011 2:00:54 PM Transferring local audit information to database

                      6/30/2011 2:00:54 PM Checking for file updates

                      6/30/2011 2:00:56 PM Applying configuration

                      6/30/2011 2:00:56 PM Synchronization complete

                      6/30/2011 2:00:56 PM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 2:00:56 PM Applying cryption changes

                      6/30/2011 2:03:59 PM Starting synchronization

                      6/30/2011 2:03:59 PM SbFs total space = 20879360 bytes (19.91 MB)

                      6/30/2011 2:03:59 PM SbFs free space = 20193280 bytes (19.26 MB)

                      6/30/2011 2:03:59 PM Connecting to database: "SB Server"

                      6/30/2011 2:03:59 PM Address=192.168.88.73

                      6/30/2011 2:03:59 PM Port=5555

                      6/30/2011 2:03:59 PM Authenticate=Yes

                      6/30/2011 2:03:59 PM Checking for machine configuration updates

                      6/30/2011 2:04:00 PM Checking for user updates

                      6/30/2011 2:04:00 PM Checking for token data updates

                      6/30/2011 2:04:00 PM Updating local token data with database changes for user (ID=000004c8)

                      6/30/2011 2:04:00 PM Checking for SSO updates

                      6/30/2011 2:04:00 PM Checking for Local Recovery updates

                      6/30/2011 2:04:00 PM Checking for hashes updates

                      6/30/2011 2:04:00 PM Transferring local audit information to database

                      6/30/2011 2:04:00 PM Checking for file updates

                      6/30/2011 2:04:01 PM Applying configuration

                      6/30/2011 2:04:01 PM Synchronization complete

                      6/30/2011 2:04:01 PM Automatically synchronizing again in 600 minute(s)

                      6/30/2011 2:04:01 PM Applying cryption changes

                      6/30/2011 2:07:51 PM ------------------------------------------------------------------------------- -----------

                      6/30/2011 2:07:51 PM Starting Endpoint Encryption for PC Client Manager (v5.2.4)

                      6/30/2011 2:07:51 PM Starting remote access server on port 5556

                      6/30/2011 2:07:51 PM Delaying initial sync for 6 minutes

                      6/30/2011 2:07:51 PM Applying cryption changes

                      • 8. Re: User unable to logon with old & new password

                        6/30/2011 2:00:54 PM Updating local token data with database changes for user (ID=000004c8)

                         

                        The database has newer changes than the client, usually this means somewhere in your environment a clock/timezone is set wrong. Make sure everyone has the correct time (there are options in EEM to make sure everything is in sync if you don't have network time control) and recreate the users token.

                         

                        Most often this is caused when an administrator has an incorrect time, or time zone set on the machine they are running EEM on.

                        • 9. Re: User unable to logon with old & new password

                          Hi Sir,

                           

                          Thanks for your reply. No wonder this issue always happened. Hopefully this issue can be solve. Any other factor that might caused of this issue sir?

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