3 Replies Latest reply on Jun 28, 2011 8:37 AM by JoeBidgood

    Agent updating DAT/Engine problem

      Hi,

       

      I have a problem where a pool of client computer has problem updating DAT/Engine.

      I can reach their Agent log by browsing to http://clientIP:8081 which gives me this infomation:

       

       

      den 28 juni 2011 14:02:39

       

      Info

      Updater

      Initializing update...

      den 28 juni 2011 14:02:39

      Info

      Updater

      Downloading catalog.z.

      den 28 juni 2011 14:02:41

      Info

      Updater

      Verifying catalog.z.

      den 28 juni 2011 14:02:41

      Info

      Updater

      Extracting catalog.z.

      den 28 juni 2011 14:02:41

      Info

      Updater

      Loading update configuration from: catalog.xml

      den 28 juni 2011 14:02:42

      Info

      Updater

      These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8600, VIRUSCAN8700, EPOAGENT3000META, ENCPTCNT6000.

      den 28 juni 2011 14:02:42

      Info

      Updater

      Downloading PkgCatalog.z.

      den 28 juni 2011 14:02:44

      Info

      Updater

      Verifying PkgCatalog.z.

      den 28 juni 2011 14:02:44

      Info

      Updater

      Extracting PkgCatalog.z.

      den 28 juni 2011 14:02:44

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      den 28 juni 2011 14:02:45

      Info

      Updater

      Verifying V2engdet.mcs.

      den 28 juni 2011 14:02:45

      Info

      Updater

      Downloading PkgCatalog.z.

      den 28 juni 2011 14:02:47

      Info

      Updater

      Verifying PkgCatalog.z.

      den 28 juni 2011 14:02:47

      Info

      Updater

      Extracting PkgCatalog.z.

      den 28 juni 2011 14:02:47

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      den 28 juni 2011 14:02:48

      Info

      Updater

      Starting Engine update.

      den 28 juni 2011 14:02:48

      Info

      Updater

      Downloading PkgCatalog.z.

      den 28 juni 2011 14:02:50

      Info

      Updater

      Verifying PkgCatalog.z.

      den 28 juni 2011 14:02:50

      Info

      Updater

      Extracting PkgCatalog.z.

      den 28 juni 2011 14:02:50

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      den 28 juni 2011 14:02:51

      Info

      Updater

      Verifying V2datdet.mcs.

      den 28 juni 2011 14:02:52

      Info

      Updater

      Downloading PkgCatalog.z.

      den 28 juni 2011 14:02:54

      Info

      Updater

      Verifying PkgCatalog.z.

      den 28 juni 2011 14:02:54

      Info

      Updater

      Extracting PkgCatalog.z.

      den 28 juni 2011 14:02:54

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      den 28 juni 2011 14:02:55

      Info

      Updater

      Starting DAT update.

      den 28 juni 2011 14:02:55

      Info

      Updater

      Downloading DAT.

      den 28 juni 2011 14:02:55

      Info

      Updater

      Downloading avvdat-6390.zip.

      den 28 juni 2011 14:05:00

      Info

      Agent

      Agent Started Enforcing policies

      den 28 juni 2011 14:05:00

      Info

      Management

      Enforcing Policies for VIRUSCAN8600

      den 28 juni 2011 14:05:00

      Info

      Management

      Enforcing Policies for EPOAGENT3000META

      den 28 juni 2011 14:05:00

      Info

      Management

      Enforcing Policies for EPOAGENT3000

      den 28 juni 2011 14:05:00

      Info

      Management

      Enforcing Policies for McAfee Agent

      den 28 juni 2011 14:05:00

      Info

      Agent

      Agent finished Enforcing policies

      den 28 juni 2011 14:05:00

      Info

      Agent

      Next policy enforcement in 60 minutes

       

      Does someone see any problem in this session or what Logs would you recommend to investigate?

       

      Thanks!

        • 1. Re: Agent updating DAT/Engine problem
          JoeBidgood

          At this point, the update hasn't completed: it's in the process of downloading the full avvdat zip, which is about 110MB.

          Check the agent log again a bit later: any errors will most likely be recorded at the end of the update task.

           

          HTH -

           

          Joe

          • 2. Re: Agent updating DAT/Engine problem

            den 28 juni 2011 14:06:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:11:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:16:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:21:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:26:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:31:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:36:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:41:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:46:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:51:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 14:56:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:01:20

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:01:20

            Info

            Agent

            Agent uploading 1 events to ePO Server

            den 28 juni 2011 15:01:20

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 15:01:20

            Info

            Agent

            Agent is sending EVENT package to ePO server

            den 28 juni 2011 15:01:20

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 15:01:22

            Info

            Agent

            No package received from ePO Server

            den 28 juni 2011 15:01:22

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 15:05:00

            Info

            Agent

            Agent Started Enforcing policies

            den 28 juni 2011 15:05:00

            Info

            Management

            Enforcing Policies for VIRUSCAN8600

            den 28 juni 2011 15:05:00

            Info

            Management

            Enforcing Policies for EPOAGENT3000META

            den 28 juni 2011 15:05:00

            Info

            Management

            Enforcing Policies for EPOAGENT3000

            den 28 juni 2011 15:05:00

            Info

            Management

            Enforcing Policies for McAfee Agent

            den 28 juni 2011 15:05:01

            Info

            Agent

            Agent finished Enforcing policies

            den 28 juni 2011 15:05:01

            Info

            Agent

            Next policy enforcement in 60 minutes

            den 28 juni 2011 15:05:19

            Info

            Agent

            Agent wakeup call received

            den 28 juni 2011 15:05:19

            Info

            Agent

            Agent wakeup call for FULL PROPS received

            den 28 juni 2011 15:05:19

            Info

            Agent

            Agent started performing ASCI

            den 28 juni 2011 15:05:19

            Info

            Management

            Collecting Properties

            den 28 juni 2011 15:05:27

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:05:27

            Info

            Agent

            Agent uploading 1 events to ePO Server

            den 28 juni 2011 15:05:27

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 15:05:27

            Info

            Agent

            Agent is sending FULL PROPS package ePO server

            den 28 juni 2011 15:05:27

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 15:05:56

            Info

            Agent

            Package uploaded to ePO Server successfully

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent received POLICY package from ePO server

            den 28 juni 2011 15:05:56

            Info

            Agent

            New server policy was successfully merged

            den 28 juni 2011 15:05:56

            Info

            Agent

            Enforcing newly downloaded policies

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent Started Enforcing policies

            den 28 juni 2011 15:05:56

            Info

            Management

            Compiling policies

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent is sending EVENT package to ePO server

            den 28 juni 2011 15:05:56

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 15:05:57

            Info

            Management

            Enforcing Policies for VIRUSCAN8600

            den 28 juni 2011 15:05:57

            Info

            Management

            Enforcing Policies for EPOAGENT3000META

            den 28 juni 2011 15:05:57

            Info

            Management

            Enforcing Policies for EPOAGENT3000

            den 28 juni 2011 15:05:57

            Info

            Management

            Enforcing Policies for McAfee Agent

            den 28 juni 2011 15:05:57

            Info

            Agent

            Agent finished Enforcing policies

            den 28 juni 2011 15:05:57

            Info

            Agent

            Next policy enforcement in 60 minutes

            den 28 juni 2011 15:05:58

            Info

            Agent

            No package received from ePO Server

            den 28 juni 2011 15:05:58

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 15:10:27

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:15:27

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:20:27

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:25:27

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 15:26:00

            Info

            Scheduler

            Scheduler: Invoking task [AutoUpdate every 3 hours]...

            den 28 juni 2011 15:26:00

            Info

            Scheduler

            Next time(local) of task AutoUpdate every 3 hours: Tuesday, June 28, 2011 6:04:00 PM

            den 28 juni 2011 15:26:02

            Info

            Updater

            Checking update packages from repository ePOSA_IDJA014.

            den 28 juni 2011 15:26:02

            Info

            Updater

            Initializing update...

            den 28 juni 2011 15:26:02

            Info

            Updater

            Verifying catalog.z.

            den 28 juni 2011 15:26:02

            Info

            Updater

            Extracting catalog.z.

            den 28 juni 2011 15:26:02

            Info

            Updater

            Loading update configuration from: catalog.xml

            den 28 juni 2011 15:26:03

            Info

            Updater

            These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8600.

            den 28 juni 2011 15:26:03

            Info

            Updater

            Downloading PkgCatalog.z.

            den 28 juni 2011 15:26:05

            Info

            Updater

            Verifying PkgCatalog.z.

            den 28 juni 2011 15:26:05

            Info

            Updater

            Extracting PkgCatalog.z.

            den 28 juni 2011 15:26:05

            Info

            Updater

            Loading update configuration from: PkgCatalog.xml

            den 28 juni 2011 15:26:06

            Info

            Updater

            Verifying V2engdet.mcs.

            den 28 juni 2011 15:26:06

            Info

            Updater

            Downloading PkgCatalog.z.

            den 28 juni 2011 15:26:08

            Info

            Updater

            Verifying PkgCatalog.z.

            den 28 juni 2011 15:26:08

            Info

            Updater

            Extracting PkgCatalog.z.

            den 28 juni 2011 15:26:08

            Info

            Updater

            Loading update configuration from: PkgCatalog.xml

            den 28 juni 2011 15:26:09

            Info

            Updater

            Starting Engine update.

            den 28 juni 2011 15:26:09

            Info

            Updater

            Downloading PkgCatalog.z.

            den 28 juni 2011 15:26:11

            Info

            Updater

            Verifying PkgCatalog.z.

            den 28 juni 2011 15:26:11

            Info

            Updater

            Extracting PkgCatalog.z.

            den 28 juni 2011 15:26:11

            Info

            Updater

            Loading update configuration from: PkgCatalog.xml

            den 28 juni 2011 15:26:12

            Info

            Updater

            Verifying V2datdet.mcs.

            den 28 juni 2011 15:26:12

            Info

            Updater

            Downloading PkgCatalog.z.

            den 28 juni 2011 15:26:14

            Info

            Updater

            Verifying PkgCatalog.z.

            den 28 juni 2011 15:26:14

            Info

            Updater

            Extracting PkgCatalog.z.

            den 28 juni 2011 15:26:14

            Info

            Updater

            Loading update configuration from: PkgCatalog.xml

            den 28 juni 2011 15:26:15

            Info

            Updater

            Starting DAT update.

            den 28 juni 2011 15:26:16

            Info

            Updater

            Downloading DAT.

            den 28 juni 2011 15:26:16

            Info

            Updater

            Downloading avvdat-6390.zip.
























            den 28 juni 2011 16:05:57

            Info

            Agent

            Agent Started Enforcing policies

            den 28 juni 2011 16:05:57

            Info

            Management

            Enforcing Policies for VIRUSCAN8600

            den 28 juni 2011 16:05:57

            Info

            Management

            Enforcing Policies for EPOAGENT3000META

            den 28 juni 2011 16:05:58

            Info

            Management

            Enforcing Policies for EPOAGENT3000

            den 28 juni 2011 16:05:58

            Info

            Management

            Enforcing Policies for McAfee Agent

            den 28 juni 2011 16:05:58

            Info

            Agent

            Agent finished Enforcing policies

            den 28 juni 2011 16:05:58

            Info

            Agent

            Next policy enforcement in 60 minutes

            den 28 juni 2011 16:07:34

            Info

            Agent

            Agent wakeup call received

            den 28 juni 2011 16:07:34

            Info

            Agent

            Agent wakeup call for FULL PROPS received

            den 28 juni 2011 16:07:34

            Info

            Agent

            Agent started performing ASCI

            den 28 juni 2011 16:07:34

            Info

            Management

            Collecting Properties

            den 28 juni 2011 16:07:42

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:07:42

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 16:07:42

            Info

            Agent

            Agent is sending FULL PROPS package ePO server

            den 28 juni 2011 16:07:42

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 16:08:09

            Info

            Agent

            Package uploaded to ePO Server successfully

            den 28 juni 2011 16:08:09

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 16:08:09

            Info

            Agent

            Agent received POLICY package from ePO server

            den 28 juni 2011 16:08:09

            Info

            Agent

            New server policy was successfully merged

            den 28 juni 2011 16:08:09

            Info

            Agent

            Enforcing newly downloaded policies

            den 28 juni 2011 16:08:09

            Info

            Agent

            Agent Started Enforcing policies

            den 28 juni 2011 16:08:09

            Info

            Management

            Compiling policies

            den 28 juni 2011 16:08:09

            Info

            Management

            Enforcing Policies for VIRUSCAN8600

            den 28 juni 2011 16:08:09

            Info

            Management

            Enforcing Policies for EPOAGENT3000META

            den 28 juni 2011 16:08:09

            Info

            Management

            Enforcing Policies for EPOAGENT3000

            den 28 juni 2011 16:08:09

            Info

            Management

            Enforcing Policies for McAfee Agent

            den 28 juni 2011 16:08:10

            Info

            Agent

            Agent finished Enforcing policies

            den 28 juni 2011 16:08:10

            Info

            Agent

            Next policy enforcement in 60 minutes

            den 28 juni 2011 16:12:42

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:17:42

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:22:42

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:27:38

            Info

            Agent

            Agent wakeup call received

            den 28 juni 2011 16:27:38

            Info

            Agent

            Agent wakeup call for FULL PROPS received

            den 28 juni 2011 16:27:38

            Info

            Agent

            Agent started performing ASCI

            den 28 juni 2011 16:27:38

            Info

            Management

            Collecting Properties

            den 28 juni 2011 16:27:42

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:27:42

            Info

            Agent

            Agent uploading 1 events to ePO Server

            den 28 juni 2011 16:27:42

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 16:27:42

            Info

            Agent

            Agent is sending EVENT package to ePO server

            den 28 juni 2011 16:27:42

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 16:27:44

            Info

            Agent

            No package received from ePO Server

            den 28 juni 2011 16:27:44

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 16:27:46

            Info

            Agent

            Agent is looking for events to upload

            den 28 juni 2011 16:27:46

            Info

            Agent

            Agent communication session started

            den 28 juni 2011 16:27:46

            Info

            Agent

            Agent is sending FULL PROPS package ePO server

            den 28 juni 2011 16:27:46

            Info

            Agent

            Agent is connecting to ePO server

            den 28 juni 2011 16:28:06

            Info

            Agent

            Package uploaded to ePO Server successfully

            den 28 juni 2011 16:28:06

            Info

            Agent

            Agent communication session closed

            den 28 juni 2011 16:28:06

            Info

            Agent

            Agent received POLICY package from ePO server

            den 28 juni 2011 16:28:06

            Info

            Agent

            New server policy was successfully merged

            den 28 juni 2011 16:28:06

            Info

            Agent

            Enforcing newly downloaded policies

            den 28 juni 2011 16:28:06

            Info

            Agent

            Agent Started Enforcing policies

            den 28 juni 2011 16:28:06

            Info

            Management

            Compiling policies

            den 28 juni 2011 16:28:06

            Info

            Management

            Enforcing Policies for VIRUSCAN8600

            den 28 juni 2011 16:28:07

            Info

            Management

            Enforcing Policies for EPOAGENT3000META

            den 28 juni 2011 16:28:07

            Info

            Management

            Enforcing Policies for EPOAGENT3000

            • 3. Re: Agent updating DAT/Engine problem
              JoeBidgood

              Hm - not much help there either, unfortunately. Can you post the agent log and mcscript logs as attachments and we can have a look?

               

              Thanks -

               

              Joe