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6857 Views 12 Replies Latest reply: Dec 2, 2013 12:42 AM by xsouldeaths RSS 1 2 Previous Next
hmpetersen Newcomer 8 posts since
Jun 25, 2011
Currently Being Moderated

Jun 26, 2011 9:01 AM

An unexpected problem occured during scan....

I installed McAfee AntiVirus Plus 2011 onto my laptop. (dell Inspiron 9300 Windows XP SP 3 )

The installation was successul; however,

 

When I try to run a manual scan, I receive the following mesage:

"An unexpected problem occured during your scan.  Please click OK to go back to Home page and then try running your scan again"

 

I repeated this step several times with all 3 types of scans(quick/full/custom) and received the same message.

 

I de-installed AntiVirus Plus (using Add/Remove and MCPR.exe) and re-installed it.  The

problem still occurs.

 

I ran the "Mcafee Virtual Technician" program.  It reported "No Problems" found.

 

Any help would be appreciated!

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Jun 26, 2011 12:32 PM (in response to hmpetersen)
    Re: An unexpected problem occured during scan....

    Hi hmpeterson,

    Please let us know the below details and try below steps and try to run and sxan,

    Check if you have any different virus scanners or security software in your add/remove programs  (Click on Uninstall if found)

    Navigate through C:\program files & C:\program files\common files – Delete if you have any folder for a different security software viz (Norton/spybot /any other . .)

    Open Internet explorer – Click on the tab Tools – Click on Internet options

    Click on the option – Reset

    Restart the computer once and try running a scan .

     

    If the issue still occurs m please let us know the following information .

    Open Internet explorer – Click on the tab Help – Click on About Internet explorer – Let us know the version and cipher strength from here

    Open McAfee security center – Click On Navigation – Click on About – Let us know the version of McAfe Virus scan and DAT version

     

    Regards,


    Dinesh
    Ex Community Admin
  • Jayadeep NR McAfeeSME 350 posts since
    Dec 20, 2010
    Currently Being Moderated
    3. Jun 27, 2011 2:29 AM (in response to hmpetersen)
    Re: An unexpected problem occured during scan....
    • Remove existing McAfee Virtual Technician andrestart the computer
    • Please go to http://mvt.mcafee.com and run McAfee Virtual Technician on your computer.
    • Click on Fix button, if MVT found any problems on your computer.
    • Try to update McAfee manually and restart the computer

     

    Please let me know the result after these steps.

     

    on 27/6/11 12:59:39 PM IST

    Thanks and regards,

    Jayadeep NR
    McAfee SME


    If you find this post helpful, a click upon Helpful Answer button at bottom would always be appreciated.
    If it also solves your problem, clicking Correct Answer below it will benefit other users!
  • Jayadeep NR McAfeeSME 350 posts since
    Dec 20, 2010
    Currently Being Moderated
    5. Jun 28, 2011 2:57 AM (in response to hmpetersen)
    Re: An unexpected problem occured during scan....

     

    on 28/6/11 1:27:29 PM IST

    Thanks and regards,

    Jayadeep NR
    McAfee SME


    If you find this post helpful, a click upon Helpful Answer button at bottom would always be appreciated.
    If it also solves your problem, clicking Correct Answer below it will benefit other users!
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