Please let us know the below details and try below steps and try to run and sxan,
Check if you have any different virus scanners or security software in your add/remove programs (Click on Uninstall if found)
Navigate through C:\program files & C:\program files\common files – Delete if you have any folder for a different security software viz (Norton/spybot /any other . .)
Open Internet explorer – Click on the tab Tools – Click on Internet options
Click on the option – Reset
Restart the computer once and try running a scan .
If the issue still occurs m please let us know the following information .
Open Internet explorer – Click on the tab Help – Click on About Internet explorer – Let us know the version and cipher strength from here
Open McAfee security center – Click On Navigation – Click on About – Let us know the version of McAfe Virus scan and DAT version
Thank you for responding. I tried the following per you suggestion:
1. Reviewed add/remove list. No other virus scanners or security software was found.
2.Reviewed C:\program files and c:\program files\common files. Deleted "superantispyware folder.
3. Opened IE. clicked on Tools Tab, Internet Options, Advanced Tab & reset. Restarted Computer.
4.Tried a quick, full, custom scan. All failed as described previously.
5.Gathered information that you requested.
IE 8 Version 8.0.6001.18702
Cipher Strength 128-bit
Mcafee Virus Scan 15.0 Build 15.0.288
DAT Version 6388
- Remove existing McAfee Virtual Technician andrestart the computer
- Please go to http://mvt.mcafee.com and run McAfee Virtual Technician on your computer.
- Click on Fix button, if MVT found any problems on your computer.
- Try to update McAfee manually and restart the computer
Please let me know the result after these steps.
I removed MVT using the add/remove process and then re-installed using http://mvt.mcafee.com
I ran MVT. It reported a problem which I said fix automatically. DAT expected 6389, found 6388. MVT did not update the DAT when I re-ran it a second time
I tried to update Mcafee manually. No results. In the update status, it reported current. When i said run in background, no additional Mcafee product appeared to start and the status remained at current, completed, 0%.
Any other suggestions?
I will re-install McAfee as you suggest. Just so you know, I did determine yesterday that the MCafee Scan Service did not start after I installed Mcafee and re-booted my machine before.
When I manually start this service "c:\program files\Mcafee\virus scan\mcdos.exe" , I am able to scan my PC. If I want re-run the scan or a differenet scan, I need to restart mcods.exe.........
Jayadeep............I believe I have a "good clue" as to why the scans do not start. I need to know the "minimum" or "critical" microsoft services that need to be automatic or "manual" for the software to load and operate correctly. My assumption at this point is that I have a disabled serice that is blocking the scans from starting.
What do you think?