4 Replies Latest reply on Jun 30, 2011 2:54 PM by companyclerk

    McAfee Total Protection Firewall blocking all internet Access

    Artemys

      I just upgraded to Total Protection from AntiVirus Plus, everything was going good, after I restarted my PC (The last prompt during installation), when I logged onto Windows all internet traffic was blocked. I've tweaked settings on Security Center but I can't figure it out, currently the ONLY way I can manage is by completely turning off the Firewall.

      I've tried Restoring Defaults on the Firewall but traffic is still blocked. This never happened before I and I can't figure it out.

      Some assistance please anyone ^^;

        • 1. Re: McAfee Total Protection Firewall blocking all internet Access
          Artemys

          Too add a few things, I upgraded from Anti Virus Plus 2010 to Total Protection 2011, I used the disk, it removed Anti Virus Plus 2010 and installed the latest version of Total Protection 2011 including online updates,

          I'm using Windos 7 64Bit Home Premium on a custom Built PC.

           

          Again to clarify this issue started when I upgraded to Total Protection, 20minutes ago with Anti Virus Plus I had no issues whatsoever.

          Nothing I change on the Firewall EXCEPT turning it off will allow me internet access. Windows Firewall is off, and there's nothing else running besides McAfee.

           

          McAfee Personal Firewall

          Version: 12.0

          Build: 12.0.335

          Last Update: 6/25/2011

           

           

           

          Edit: I found this post, my problem looks to be exactly this.

          https://community.mcafee.com/message/189576?tstart=0

           

          Message was edited by: Artemys on 6/25/11 7:25:37 PM CDT
          • 2. Re: McAfee Total Protection Firewall blocking all internet Access
            Jayadeep NR

            A simple thought,

             

            • Run Windows update and install all important and optional updates
            • Restart the computer to safe mode with networking.
            • Restore Firewall settings to default.
            • Turn off Firewall, run McAfee update.
            • Restart the computer to normal mode and turn on Firewall

             

            Let me know the status after the above steps.

            • 3. Re: McAfee Total Protection Firewall blocking all internet Access
              Artemys
              • Run Windows update and install all important and optional updates
                • I always do this so this suggestion can be scratched.
              • Restart the computer to safe mode with networking.
                • Same issue
              • Restore Firewall settings to default.
                • I mentioned in the first post I had done this already.
              • Turn off Firewall, run McAfee update.
                • Very first thing I tried.
              • Restart the computer to normal mode and turn on Firewall
                • Tried this also. Did not help, was hoping it would.

               

              I've managed to fix the issue, I ran the Virtual technitian and it found nothing wrong. After trying everything else, I decided to completely uninstall McAfee and re-install it, however this time I didn't allow the Auto-Update when prompted (Infact i disconnected the internet). After the installation was finished, I then updated and the issue was fixed, was really weird as I'll never know what happened and why. I did a lot of googling and found this issue come up a few times. My thought's are either a file corrupted during installation (It was never interrupted in any phase) or something was missed the first time and Virtual Technician didn't detect it.

              • 4. Re: McAfee Total Protection Firewall blocking all internet Access

                My dear Mr/Ms Jayadeep,

                 

                I being of sound mind and body...

                The first thing you suggested is; Run windows update. 

                So I remind you of the subject of this posting:  McAfee Total Protection Firewall blocking all internet Access

                 

                I am using a different computer to find a solution for the same exact problem, so now if you can answer the original question...

                 

                So I remind you of the subject of this posting: McAfee Total Protection Firewall blocking ALL internet Access