Could you please confirm if you are referring to the Home version or the enterprise version of McAfee programs ?
thanks for the reply. its the home version. its sorted now, Got a technical support chat session and to cut a long story short uninstalled then reinstalled. The removal tool MCPR wouldn't work until i rebooted my PC in the safe mode. A piece of information that should be stated more promenently in any instructions by mcafee(or anyone else).