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5416 Views 10 Replies Latest reply: Jan 30, 2012 8:47 PM by daviddudleyames RSS 1 2 Previous Next
woodplumpton Newcomer 2 posts since
Jun 20, 2011
Currently Being Moderated

Jun 20, 2011 12:06 PM

Real Time Scanning Will Not Stay On

I keep getting messages saying that my computer is not protected and that I need to turn on real time scanning but it only stays on for about 2 seconds.

The virtual tech can not fix the problem and the link for the patch in FAQs does not work.

Is there a simple way to sort this problem? I can not do anything too technical but I need my virus protection to work.

How do I get to an on line technician to chat with? The customer support seems not to want to let me do this.

  • tromine Community Leader 205 posts since
    Aug 14, 2006
    Currently Being Moderated
    1. Jun 22, 2011 4:02 PM (in response to woodplumpton)
    Re: Real Time Scanning Will Not Stay On

    http://service.mcafee.com/faqdocument.aspx?id=TS100903

     

    That KB article contains four steps, any one of which may address the issue. 


    Tracy Romine
    McAfee Consumer Support Product Manager
    http://community.mcafee.com/community/home/consumer_support_feedback

  • tromine Community Leader 205 posts since
    Aug 14, 2006
    Currently Being Moderated
    3. Jun 27, 2011 11:56 AM (in response to woodplumpton)
    Re: Real Time Scanning Will Not Stay On

    Woodplumpton -

     

    Unfortunately, this particular issue is a sticky one.  I assure you our Development teams have this at the top of their list of issues to address.  In the mean time, the KB provided includes the known 'potential' solutions.

     

    The 'oas-disabled-fix' link works fine for me.  Are you saying the link was dead, or the download failed to address the issue? 

     

    Your frustration is understandable, and hopefully we'll have a fix built into a product update very soon, which will make all this moot.


    Tracy Romine
    McAfee Consumer Support Product Manager
    http://community.mcafee.com/community/home/consumer_support_feedback

  • lonewarrior601 Newcomer 4 posts since
    Jun 28, 2011
    Currently Being Moderated
    4. Jun 28, 2011 10:26 PM (in response to tromine)
    Re: Real Time Scanning Will Not Stay On

    I actually have experienced the same problem myself ... automatic updates for my Windows XP made my computer shut down while my McAfee updates were in progress. The internet was out for some crazy reason, perhaps due to the weather, and so my updates were frozen, I believe, and were probably half-way done when the computer shutdown.

     

    Now, my computer seems fine, but the 'real time scanning' is not, like woodplumpton describes - the bar turns green only for about two seconds before reverting back to red.

     

    I tried the first step in the KB article, and am in the process of the second one, although it is taking an insane amount of time, and I'm not sure if it's accomplishing anything.

     

    If that does not work, I will attempt the third step.

     

    Thanks for your help, tromine, and I do hope that McAfee can create a product update soon ... btw, do you think it would be at all helpful to do a system restore?

     

    Thanks!!

     

    -JT

  • thecreator Veteran 1,137 posts since
    Nov 6, 2003
    Currently Being Moderated
    5. Jun 30, 2011 6:35 AM (in response to lonewarrior601)
    Re: Real Time Scanning Will Not Stay On

    lonewarrior601 wrote:

     

    I actually have experienced the same problem myself ... automatic updates for my Windows XP made my computer shut down while my McAfee updates were in progress. The internet was out for some crazy reason, perhaps due to the weather, and so my updates were frozen, I believe, and were probably half-way done when the computer shutdown.

     

    Now, my computer seems fine, but the 'real time scanning' is not, like woodplumpton describes - the bar turns green only for about two seconds before reverting back to red.

     

    I tried the first step in the KB article, and am in the process of the second one, although it is taking an insane amount of time, and I'm not sure if it's accomplishing anything.

     

    If that does not work, I will attempt the third step.

     

    Thanks for your help, tromine, and I do hope that McAfee can create a product update soon ... btw, do you think it would be at all helpful to do a system restore?

     

    Thanks!!

     

    -JT

     

    Hi JT,

     

    Unfortunately, McAfee made Users helping Users harder, because I have absolutely no idea, which build of MSC or MVS you are using. Information is found in About.

     

    I have experience with this problem, because it occurred during a Beta Build and it was fixed.

     

    No System Restore doesn't fix the problem.


    === thecreator - One of the people, that has a very good memory.

    See the McAfee Builds I am running at: https://community.mcafee.com/groups/mcafee-total-protection-beta/blog

    TheCreator's Installations


    Don't forget to Vote: https://community.mcafee.com/ideas/1341
    Like to See a Way to Limit CPU Usage for Real-Time Scanning
  • lonewarrior601 Newcomer 4 posts since
    Jun 28, 2011
    Currently Being Moderated
    6. Jun 30, 2011 9:47 AM (in response to thecreator)
    Re: Real Time Scanning Will Not Stay On

    Thanks, thecreator - I was eventually able to fix the problem with the McAfee Virtual Technician. Many thanks!

     

    Just a quick Q for future reference, in the event that I need to ask another question, what do MSC/MVS stand for? I assume it's some sort of information that I need to include in the post to enable other posters to more effectively deal with my problem, but I'm not sure ... and this can be found in the 'about' section of the forums?

  • thecreator Veteran 1,137 posts since
    Nov 6, 2003
    Currently Being Moderated
    7. Jun 30, 2011 12:42 PM (in response to lonewarrior601)
    Re: Real Time Scanning Will Not Stay On

    Hi lonewarrior601,

     

    MSC = McAfee SecurityCenter

     

    MVS - McAfee VirusScan

     

    Basically all initials are the first letters of the words.

     

    And the Builds are found in the About Section of McAfee SecurityCenter, not in the forums online, because the forum, doesn't know what you are running.

     

    Might wish to include the Builds in your Profile Signature, like mine is.


    === thecreator - One of the people, that has a very good memory.

    See the McAfee Builds I am running at: https://community.mcafee.com/groups/mcafee-total-protection-beta/blog

    TheCreator's Installations


    Don't forget to Vote: https://community.mcafee.com/ideas/1341
    Like to See a Way to Limit CPU Usage for Real-Time Scanning
  • daviddudleyames Newcomer 2 posts since
    Jan 29, 2012
    Currently Being Moderated
    8. Jan 29, 2012 10:36 PM (in response to woodplumpton)
    Re: Real Time Scanning Will Not Stay On

    I have had this problem crop up yesterday on mycomputer.  Real time protection turning itself off.

    Ran Malwarebytes and found 6 objects in the registry andcleared them.  Problem still occurred.

    Removed the free McAfee Security Scan Plus, as a preliminarystep to uninstalling and re-installing McAfee, rebooted my computer and voila,no more issue. Did not have to remove McAfee, just the Security Scan Plus.

    If that does not work or you do not have Security Scan Plusloaded and running, get another security program.  The time involved in troubleshooting thisissue or fixing an issue should a problem occur is not work the less than $50it would cost for another program. This has been going on for a few months andis not fixed yet.  If the price is a problem there are plenty of free anti-virus and firewall programs available.

  • Peacekeeper Volunteer Moderator 21,365 posts since
    Nov 23, 2002
    Currently Being Moderated
    9. Jan 30, 2012 3:08 AM (in response to daviddudleyames)
    Re: Real Time Scanning Will Not Stay On

    Had you rebooted after malwarebytes? Sometimes this is necessary to clear malware issues. Just wondering as Security scan usually not a big issue. If you have the real deal it is not necessary.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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