2 Replies Latest reply on Jun 29, 2011 6:54 AM by svarghese

    DAT update failing on endpoint

    svarghese

      I've a device which doesnt get updated and return an error stating "Unable to find a valid repository".

      This box has MA45P2 and VSE88 loaded. There are couple of superagent repositories configured.

      Agent log shows the following error.

       

      Any suggestions...

       

       

      2011-06-20 07:29:26    I    #5332    updater    OnDemand update session for initiator VIRUSCAN8800 started

      2011-06-20 07:29:26    X    #5332    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:29:26    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:26    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:29:26    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:26    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:26    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:29:26    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:26    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:29:26    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:26    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:29:26    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:26    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:26    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:29:26    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:26    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:26    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:29:26    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:27    X    #5360    RegKey    RegNotifyChangeKeyValue,00000214,00000218,7

      2011-06-20 07:29:27    I    #5360    Manage    Plugin registry change detected

      2011-06-20 07:29:31    X    #5332    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:29:32    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:32    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:29:32    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:32    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:32    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:29:32    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:32    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:29:32    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:32    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:29:32    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:32    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:32    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:29:32    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:29:32    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:29:32    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:29:32    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:11    I    #4788    Uec    Received ipc data from mue

      2011-06-20 07:30:11    I    #4788    Uec    Processing progress information

      2011-06-20 07:30:11    X    #4788    Uec    Invoking Progress with ProgressEvent " 3" ProgressStep " 1" ProgressMax " 0" Message " Unable to find a valid repository.

      2011-06-20 07:30:11    X    #4788    Uec    found event listener

      2011-06-20 07:30:11    i    #4788    Updater    Unable to find a valid repository.

      2011-06-20 07:30:11    E    #4788    Logging    drop 2 [\\.\mailslot\VSECMA-{F6AC5DF3-30AD-4653-AA30-8B12E8B2402B}] file not found

      2011-06-20 07:30:11    I    #4788    Uec    Done processing progress information

      2011-06-20 07:30:11    X    #4788    ipcchannel    Sending data to IPC object

      2011-06-20 07:30:11    X    #4788    ipcchannel    Getting data from IPC object

      2011-06-20 07:30:11    I    #4788    Uec    Received ipc data from mue

      2011-06-20 07:30:11    I    #4788    Uec    Processing event information

      2011-06-20 07:30:11    X    #4788    Uec    Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 26" New Version " N/A" Date Time " N/A" Script Id" 6616"

      2011-06-20 07:30:11    X    #4788    muemsg    Received script state message:iEventId=0:iSeverity=0:iProductId=EPOAGENT3000:iLocale=0409:iUpdateType =N/A:iUpdateState=4:iUpdateError=26:iNewVersion=N/A:iDateTime=N/A:iSessionId=661 6

      2011-06-20 07:30:11    X    #4788    ini    GetPrivateProfileString,General,LastUsedSite,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateHistory.ini

      2011-06-20 07:30:11    I    #4788    UpdEvents    Generating update event:EventId=2402:Severity=0:ProductId=EPOAGENT3000:Locale=0409:UpdateType=N/A :UpdateError=26:NewVersion=N/A:DateTime=N/A

      2011-06-20 07:30:11    I    #4788    UpdEvents    EpoEventInf Interface: Event element created.

      2011-06-20 07:30:11    I    #4788    muemsg    Calling HandlePostpone with TaskID:  UpdateState: 4

      2011-06-20 07:30:11    I    #4788    muemsg    Calling m_pUpdateInfoCallback->HandlePostpone

      2011-06-20 07:30:11    I    #4788    Updater    CMcAfeeUpdate::HandlePostpone() Entered taskid: 0

      2011-06-20 07:30:11    I    #4788    Updater    Finished calling GetPostponeMins

      2011-06-20 07:30:11    I    #4788    Updater    CMcAfeeUpdate::HandlePostpone() Exit

      2011-06-20 07:30:11    I    #4788    muemsg    Finished Calling m_pUpdateInfoCallback->HandlePostpone

      2011-06-20 07:30:11    I    #4788    muemsg    Finished Calling HandlePostpone

      2011-06-20 07:30:11    I    #4788    UpdEvents    EpoEventInf Interface: Update event created.

      2011-06-20 07:30:11    I    #4788    UpdEvents    DeInitializing Event Interface

      2011-06-20 07:30:11    I    #4788    UpdEvents    EpoEventInf Interface: Deinitialization succeeded.

      2011-06-20 07:30:11    I    #4788    muemsg    Updater session finish state value =4

      2011-06-20 07:30:11    X    #4788    Filer    GetFileAttributes,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateOptions.ini

      2011-06-20 07:30:11    X    #4788    Filer     =32

      2011-06-20 07:30:11    X    #4788    Filer    SetFileAttributes,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateOptions.ini

      2011-06-20 07:30:11    X    #4788    Filer    DeleteFile,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateOptions.ini

      2011-06-20 07:30:11    X    #4788    Filer    GetFileAttributes,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\catalog.xml

      2011-06-20 07:30:11    X    #4788    Filer    DeleteFile,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\catalog.xml

      2011-06-20 07:30:11    X    #4788    Filer    GetFileAttributes,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\catalog.ztp

      2011-06-20 07:30:11    X    #4788    Filer    DeleteFile,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\catalog.ztp

      2011-06-20 07:30:11    I    #4788    Uec    Done processing event  information

      2011-06-20 07:30:11    X    #4788    ipcchannel    Sending data to IPC object

      2011-06-20 07:30:11    X    #4788    ipcchannel    Getting data from IPC object

      2011-06-20 07:30:11    I    #4788    Uec    Received ipc data from mue

      2011-06-20 07:30:11    I    #4788    Uec    Processing progress information

      2011-06-20 07:30:11    X    #4788    Uec    Invoking Progress with ProgressEvent " 3" ProgressStep " 1" ProgressMax " 0" Message " Update process failed.

      2011-06-20 07:30:11    X    #4788    Uec    found event listener

      2011-06-20 07:30:11    i    #4788    Updater    Update process failed.

      2011-06-20 07:30:11    I    #4788    Uec    Done processing progress information

      2011-06-20 07:30:11    X    #4788    ipcchannel    Sending data to IPC object

      2011-06-20 07:30:11    X    #4788    ipcchannel    Getting data from IPC object

      2011-06-20 07:30:11    I    #4788    Uec    Terminating thread

      2011-06-20 07:30:11    X    #4616    Uec    Done waiting for update engine

      2011-06-20 07:30:11    I    #4616    Uec    Terminating ipc channel

      2011-06-20 07:30:11    I    #4616    ipcchannel    Aborting IPC object connection

      2011-06-20 07:30:11    I    #4616    ipcchannel    Closing IPC connection

      2011-06-20 07:30:11    X    #4616    ipcchannel    Cleaning  IPC container

      2011-06-20 07:30:12    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:30:12    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:30:12    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:30:12    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:30:12    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:12    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:30:12    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:30:12    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:30:27    I    #5360    Manage    Loading plugin list from registry

      2011-06-20 07:30:41    X    #4616    updater    Deleting barrier on ending  of updater session

      2011-06-20 07:31:47    X    #6088    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:47    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:47    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:47    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:47    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:47    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:47    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:47    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:47    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:48    X    #6088    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:48    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:48    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:48    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:48    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:48    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:48    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:48    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:48    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:48    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:52    X    #5332    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:52    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:52    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:52    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:52    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:52    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:52    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:52    X    #2508    Sched    <<--CSchedule::EnumAllTask

      2011-06-20 07:31:52    I    #2508    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:52    X    #2508    Sched    nRepeatDays=1

      2011-06-20 07:31:52    I    #2508    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:52    I    #5332    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:52    X    #5332    Sched    nRepeatDays=1

      2011-06-20 07:31:52    I    #5332    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:52    I    #6088    Sched    >>--CSchedule::GetTask

      2011-06-20 07:31:52    X    #6088    Sched    nRepeatDays=1

      2011-06-20 07:31:52    I    #6088    Sched    <<--CSchedule::GetTask

      2011-06-20 07:31:56    I    #5404    Agent    Sending the next batch of immediate events

      2011-06-20 07:31:56    i    #5404    Agent    Agent is looking for events to upload

      2011-06-20 07:31:56    I    #5404    Agent    Agent did not find any events to upload

      2011-06-20 07:36:56    I    #5404    Agent    Sending the next batch of immediate events

      2011-06-20 07:36:56    i    #5404    Agent    Agent is looking for events to upload

      2011-06-20 07:36:56    I    #5404    Agent    Agent did not find any events to upload

      2011-06-20 07:41:56    I    #5404    Agent    Sending the next batch of immediate events

      2011-06-20 07:41:56    i    #5404    Agent    Agent is looking for events to upload

      2011-06-20 07:41:56    I    #5404    Agent    Agent did not find any events to upload

      2011-06-20 07:46:56    I    #5404    Agent    Sending the next batch of immediate events

      2011-06-20 07:46:56    i    #5404    Agent    Agent is looking for events to upload

      2011-06-20 07:46:56    I    #5404    Agent    Agent did not find any events to upload

      2011-06-20 07:49:36    X    #5332    UsrSpCt     Inside RemoveIMyDialog dwCookie is 264

      2011-06-20 07:49:36    X    #5332    UsrSpCt      Found IMyDialog

      2011-06-20 07:49:36    X    #5332    UsrSpCt      Release IMyDialog for Cookie=264

      2011-06-20 07:49:36    X    #5332    FrmSvc     Inside RemoveToken dwCookie is 264

      2011-06-20 07:49:36    X    #5332    FrmSvc      Found CallerInfo

      2011-06-20 07:49:36    X    #5332    FrmSvc      Delete CallerInfo for Cookie=264

        • 1. Re: DAT update failing on endpoint
          svarghese

          McScript log shows the following errors

           

          2011-06-20 13:01:44    E    #5564    imsite    Error trace:

          2011-06-20 13:01:44    E    #5564    Thread     [Main thread]->

          2011-06-20 13:01:44    E    #5564    SessMgr     [initializeScript]->

          2011-06-20 13:01:44    E    #5564    creposi     [setNextRepositoryToUse]->

          2011-06-20 13:01:44    E    #5564    creposi     [Candidate ePOSA_CND41DC01: testing]->

          2011-06-20 13:01:44    E    #5564    creposi     [downloadFile,SiteStat.xml,C:\WINDOWS\TEMP]->

          2011-06-20 13:01:44    E    #5564    imsite     [downloadFile,SiteStat.xml,,C:\WINDOWS\TEMP,1]->

          2011-06-20 13:01:44    E    #5564    imsite      The naInet library returned an error. [Parent error: NaInet library returned code == -8]

          • 2. Re: DAT update failing on endpoint
            svarghese

            The issue is resovled as its was a proxy authentication issue.