5 Replies Latest reply on Jun 22, 2011 7:09 AM by $MoneyMan$

    DAT not getting updated automatically from server

    jebastin

      Dear All,

       

      I am facing a problem from many days and not able to find a solution.

       

      DAT is not getting  automatically updated on One Win 2003 server. Every day i have to mannually do update now from the server.

      i have also tried giving agent wakeup call from ePO console but it is also not working.

       

      Please suggest me some solution.

       

      Thanks

       

      Jebastin

        • 1. Re: DAT not getting updated automatically from server
          $MoneyMan$

          jebastin.....

          It sounds like either the agent is broken or the port routes are not working properly.  I would first confirm your communication port for Agent to Server communications is functioning properly (from the W2K3 server, 'telnet 55.55.55.55 5555' using your epo server IP and agent-to-server port number).  If that is successful, the issue would be the agent install.  I would perform a reinstall of the agent at this point and see if that permits the communications/updates to occur as scheduled. 

          • 2. Re: DAT not getting updated automatically from server
            jebastin

            I re-installed but same issue, not communicating particularly one Win2k3 server....

             

            I am not able to install from the mcafee console than i installed through framepkg.exe.

             

            Now Agent service not running need to run manually on every logon.

             

            Need your assistance

            • 3. Re: DAT not getting updated automatically from server
              Laszlo G

              Hi jebastin, as $MoneyMan$ told it would be good to reinstall McAfee Agent on this server but before this you must remove old agent using the frminst /forceuninstall command (in common framework directory)

              • 4. Re: DAT not getting updated automatically from server
                jebastin

                Hi ulyses31

                 

                FYI

                 

                I remove agent already....

                • 5. Re: DAT not getting updated automatically from server
                  $MoneyMan$

                  Couple of thoughts:

                   

                  1)did you run the agent install silently? what is the SP installed on it?  have you tried 'framepkg.exe /forceinstall /install=agent /silent'?

                  2)did we confirm the agent-to-server communication connection is permitted (ex. from the w2k3 server with issues in cmdprompt "telnet epo-server-ip port-number',there might have been a change on one of your networking devices that is blocking the traffic

                  3)did you recently upgrade your epo agent version from 4.0 to 4.5.  there is a new feature with the 4.5 agent for secure communication over 443 (or other port if you configure it).  review the agent log on the system and look for line similar to the following "2011-01-26 06:01:26    I    #1416    imsite    Connecting to site: ##.##.##.## on port: ####".  if the port # is different than your agent-to-server port, chances are you have a firewall blocking the traffic. there are a couple of routes to rectify this issue. a)open the firewall port (probably not the easiest route if your environment is large with 100's of routers) or b)disable the the require secure communication over 443 option and then reinstall the agent(must use newly generated agent package that has the updated configuration embedded in it).