1 Reply Latest reply on Jun 18, 2011 2:55 AM by Katalyst

    lost & found


      why do I have PCs in the Lost and found ou? they have tags but have not gone to the right ou. How can I move them?

        • 1. Re: lost & found

          Machines will default to the Lost and Found subgroup if they don't match any of the sorting criteria set in your system tree.


          You can manually move the pcs by just dragging them into the correct subgroup (if using ~ePO 4.5 etc) or using the actions menu to move the system. If you are moving the systems to the correct areas using these methods, you may have to disable the "system tree sorting" to get them to stay (which could cause further issues in your environment down the track depending on how your system tree is organised).


          Best option is to work out why the systems in lost & found aren't matching the sorting criteria of your subgroups.


          Start by looking at where you think the machine should reside in the tree and review the sorting criteria. If the machines should reside in a nested subgroup, make sure the parent subgroup contains the sorting criteria of the nested subgroups. Once you are confident that the sorting criteria is correct (including any nested subgroup criteria), do a "Test Sort" on your systems in the lost & found area and move via the actions menu if correct.