5 Replies Latest reply on Sep 14, 2011 10:28 AM by trekuhl

    5.2.9 - SbCredProv.dll issues


      since upgrading to 5.2.9 couple of weird things


      1. ms office 2010 x64 apps with sign in (outlook, onenote) will crash at login. doesnt affect x86 2010. this was tested on win7 pro x64 only.


      Problem signature:

        Problem Event Name:BEX64

        Application Name:OUTLOOK.EXE

        Application Version:14.0.4760.1000

        Application Timestamp:4ba8ff82

        Fault Module Name:SbCredProv.dll_unloaded

        Fault Module Version:

        Fault Module Timestamp:4da6e054

        Exception Offset:00000000128f3a74

        Exception Code: c0000005

        Exception Data:0000000000000008

        OS Version:6.1.7601.

        Locale ID: 1033



      2. RDP (mstsc.exe) crashes/hangs. this was tested on win7 pro x64 only.


      LogName:      Application

      Source:        Application Error

      Date:          5/25/2011 11:10:03 PM

      EventID:      1000

      TaskCategory: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      XXXX.XXXXX.local


      Faultingapplication name: consent.exe, version: 6.1.7601.17514, time stamp: 0x4ce79e79

      Faultingmodule name: SbCredProv.dll_unloaded, version:, time stamp: 0x4da6e054

      Exceptioncode: 0xc0000005

      Faultoffset: 0x0000000002e23a74

      Faultingprocess id: 0x510

      Faultingapplication start time: 0x01cc1b52631c1d2e

      Faultingapplication path: C:\Windows\system32\consent.exe

      Faultingmodule path: SbCredProv.dll

      ReportId: a5fad37e-8745-11e0-9aa4-5cff350492ab



      This is pretty frustrating after spending over a year back and forth with mcafee higher ups complaining about a specific circumstance where EEPC allowed completely unauthenticated access to a windows system. this update was supposed to have resolved the SSO issues and addressed the new credential manager...


      at any rate, temp fix is to downgrade the sbcredprov.dll file. can simply rename the orig in safeboot and then pull older from file groups over. in may case i have only done the x64 version since all my boxes are x64 for win7.


      *have to see if this brings back old issue i just mentioned or any new ones.



        • 1. Re: 5.2.9 - SbCredProv.dll issues

          This looks like it might be an issue with the Credential Provider - can you please contact Support and quote this thread.

          • 2. Re: 5.2.9 - SbCredProv.dll issues

            i contacted them almost 2 weeks ago. back when it was the old school safeboot the support was pretty darn good. ever since mcafee took over...well we are exploring other options based on the past couple years. when it takes over a year to patch a system flaw that allows unauthenticated access on a system that is supposed to secure the entire machine...and now more issues...


            im simply posting here because i can help other folks.



            • 3. Re: 5.2.9 - SbCredProv.dll issues

              I can confirm this issue here as well. So far only 1 client but I am sure more calls are coming. I have a case open with Mcafee which I have no doubt will be mysteriously auto-closed or never responded too.

              • 4. Re: 5.2.9 - SbCredProv.dll issues

                Hi all.

                apologise for my english


                I have exactely the same issue.


                this error appear when the user start Outlook not connected to the corporate WAN.

                I will open a SR to McAfee. of course, if i will get some answer, i will post here.



                Faulting application name: OUTLOOK.EXE, version: 14.0.6025.1000, timestamp: 0x4d949961

                Faulting module name: SbCredProv.dll_unloaded, version:, timestamp: 0x4da6e054

                Exception code: 0xc0000005

                Fault offset: 0x000000000b433a74

                Faulting process id: 0x15d0

                Faulting application start time: 0x01cc72df6ac6622c

                Faulting application path: C:\Program Files\MicrosoftOffice\Office14\OUTLOOK.EXE

                Faulting module path: SbCredProv.dll

                Report Id: c298ca58-ded2-11e0-a487-00a0c6000000

                • 5. Re: 5.2.9 - SbCredProv.dll issues

                  update to 5.2.10 will resolve the issue. it did for me. do that upgrade and if it works mark this correct so others know for future.


                  Message was edited by: trekuhl on 9/14/11 10:28:22 AM CDT