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3954 Views 4 Replies Latest reply: Jun 11, 2011 6:04 AM by Ex_Brit RSS
ecj Newcomer 6 posts since
Dec 26, 2008
Currently Being Moderated

Jun 10, 2011 7:04 PM

white screen

hi.

we have mcafee total protection.

on our main computer mcafee appears as a white screen.

this happened after an update.  it asked us to restart.  we did. and the program never opened the same and the m icon in the tool tray is gone.  in order to close it we have to use ctrl alt delete.

we had reset our internet explore and the site advisor disappeared and when we try to download it again from the website it will not come back.

we have internet explore 7 and have for quite some time.  we have never had any real trouble with mcafee before so this is a major concern.

what is interesting is that windows tells us that we are protected and that mcafee is working when clearly it is not.

any help would be appreciated.

elizabeth

  • Jayadeep NR McAfeeSME 350 posts since
    Dec 20, 2010
    Currently Being Moderated
    1. Jun 10, 2011 8:24 PM (in response to ecj)
    Re: white screen

    It seems there was issue after McAfee update, probably it may be major update and it ask for restart. It will be better if you try to re-install McAfee. Please run MCPR tool to completely remove McAfee from your computer and restart thecomputer, then login to McAfee account and install McAfee ( Faq : install McAfee ). Let us if issue persists.


    Thanks and regards,

    Jayadeep NR
    McAfee SME


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  • spc3rd Champion 339 posts since
    Oct 3, 2010
    Currently Being Moderated
    3. Jun 10, 2011 9:12 PM (in response to ecj)
    Re: white screen

    Hello again!

     

         In Jayadeep NR's post here, he recommended uninstalling the McAfee from your computer and re-installing it.  I will defer to his recommendation.  Please follow the instructions he gives in his posting to accomplish the tasks.

     

    Hope it solves the problem!  If not, then please post back here again.


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  • Ex_Brit Volunteer Moderator 59,584 posts since
    May 6, 2004
    Currently Being Moderated
    4. Jun 11, 2011 6:04 AM (in response to spc3rd)
    Re: white screen

    In addition to the above I would point out that your XP should be SP3 (Service Pack 3) and if not there is help with that HERE.

     

    Also this issue occurred when people were using beta versions of IE or had beta  (or RC) versions installed and failed to uninstall them when updating to the final version.

     

    If that was the case here, uninstall it.

     

    Either way you might want to go to Microsoft's website and download IE8.    It is more secure.


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