Pity those names would have given us an idea what happened or at least goven the techs an idea.
Did you get a fake AV program scaying you are infected with 1001 viruses that relly are not there? These fake Avs are not well detected by the normal AV programs they are actually programs abeit ones trying to scare you into buying them.
Some of these are installed via hacked sites my wife had 1 on a medical site. only way to stop it installing was ctl alt del the popup
https://community.mcafee.com/docs/DOC-2168 has some suggestions