Does anyone have any additional information on the progress of this issue?
Case open by McAfee.
We've everyday contact with McAfee support and the problem go from escalation to escalation.
But problem stil remain.
After a lot of test,
After upscaling the problem from tier to tier,
After providing a copy of my VM,
McAfee reproduces the fout and concludes :
"It has to be something related to your virtual environment, though - I haven't heard of any other customers with the same issue, and a lot of people are running ePO on VMware these days - plus it works correctly on a physical machine.
I'll let you know as soon as I find anything. However, please be aware that this may not be easy to fix quickly In order to at least get ePO running for you, you may need to move ePO to a physical machine for the moment."
Will be followed
I recognise that comment - I wrote it From what I understand a clean installation of ePO on a physical machine worked correctly - it's only the virtual machine that is affected, is that correct?
If there are any other customers out there with the same problem, I'd be interested in hearing about it - the more data we have, the better
JoeBidgood - I am a customer that just upgraded from ePO 4.5 to 4.6 on a physical server running Windows Server 2008 R2 - and I am experiencing this exact same issue.
After the upgrade, I could not access any assigned client tasks - I was greeted with an error message that said "You do not have access to any products." After trying several things, including removing the VSE 8.8 extension, and trying KB71389 at the suggestion of McAfee product support - I still couldn't get things to work. I then tried the "Workaround" steps in KB71923 because my problem sounded somewhat like "Problem 3" in that KB article. That worked - or at least gave me access to all my tasks again. I was able to remove and check in the extensions mentioned in that KB article with no issues.
However, when I go to check in the VSE 8.8 extension that I had previously removed, the Application Server crashes. I also get this same crash if I try to update the VSE 8.7 extension to the latest version.
I plan to open a case with McAfee support if I can't figure something out soon, but I've never had good luck dealing with them. I'm almost ready to just backup the database/keys/config and do a fresh install of ePO 4.6 to see if that fixes the problem.
I'll post back here if I find a solution to the problem.
Thanks - I just replied in the other thread before I saw this one
I tested to read some extensions and have the same problem with:
Agent 4.6 : Reporting and Policy Extension
VSE 8.0:: Management Extension
HIPS 8 Management 1 & 2
Site Advisor Ent Plus 3: Product Exnsion (Patch 3)
But it works well for:
Agent 8.0 Help Extension
VSE 8.0: Report Extension
HIPS 8: Help Extension
Site Advisor Ent Plus 3: Help Extension
I have exactly the same situation. One to one.
Digitalherp - what OS are you using?
Digitalherp and sr131 - do you have the Forefront TMG client installed on the ePO server?