1. Has the printer/scanner got an Ip address if so is it allowed in the firewall connection's list? Is it on the network and is the network trusted?
2. as a test disable first the firewall and test scanner. Reenabale it and disable the Virus scanner. Test each other installed component especially parental controls.
If scanner still locks up it could be another cause. If it now runs go to tech services link in the useful links tab ablove and contact chat and see if they can help you (Oh reanable all components). If necessary escalate issue to a higher yeir tech. ( You request initial tech that you wish to have issue escalated)
Good afternoon Tony,
Thank you for responding.
I am connecting the Scanner directly via a USB cable, not a network.
I have tried disabling both the virus scanner and the firewall on the laptop - but this does not seem to make any difference!
Do I assume that this means the problem is not with McAfee?
I have been working on the problem for some hours now (!!) and cannot identify any conflicting software.
The only apparent difference is that the laptop had McAfee while my desktop runs with Norton?
Seems like not Mcafee but to be sure
1 uninstall Mcafee fully via
Reboot and test printer
Reinstall again from your account. See if that helps