We have decided that we would prefer to track our vulnerability tickets in ManageEngine's ServiceDesk Plus (please don't ask me why...sigh...) so I am trying to get tickets generated in Foundstone to export. We have everything set up in ServiceDesk to receive an email sent to a specific address and create a problem ticket with the email info automatically. The problem I am having is that the Foundstone notifications concerning Tickets (specifically exporting tickets) does not seem intuitive at all. I have the system set to send a notification when tickets are Assigned for Export:
|Send Event Notification When||Ticket Generated Ticket Assigned for Export|
|Vulnerability Detail Path||https://server/notifications/vuln_detail.exp|
Problem I have is that when I select a ticket and export it...no notification is sent out. I manually assign the exported ticket back to a user and here come the notifications to the user about the manual assignment. Is the Ticket Assigned for Export supposed to be used in this manner? I am thinking about running a SQL command to clear away all my tickets, setting the system to send notification on Ticket Generation and re-running my scans to see if THAT might generate the expected email. Any advice or assistance would be greatly appreciated.
We are currently running MVM 7.0
Sorry for the lack in response. This forum is better for quick/general questions, and as this seems to be a legitimate problem, you should open a Service Request.
If you've already done so, please reply with the SR # and I can have a look at it.