3 Replies Latest reply on Oct 30, 2007 12:42 PM by Grif

    Outlook scanemal.dll error messages

      I just started my upgrade rollout of VirusScan from 8.0 to 8.5. After pushing it out to some test users I started getting feedback about errors appearing when people launched Outlook. It was about the add-in scanemal.dll not be installed or loaded. I've since read the KB articles about the problem and even talked with McAfee tech support. From what I gather, it appears that nothing can be done to prevent this from happening except to make sure that Outlook is not opened when doing the upgrade. Well, I've got to upgrade over 3000 machines and making sure that the users are not in Outlook when I push out the upgrade isn't very practical.

      Does anybody have any alternative solutions on the best way to accomplish this? I would appreciate it!
        • 1. RE: Outlook scanemal.dll error messages
          tonyb99
          I updated around 6500 machines on our core network to 8.5 from 8 mostly in the middle of the day when they had outlook 2003 open, I had about 40 calls for this in total (across the entire rollout period), and as I had already advised the service desk how to resolve this in 5 seconds flat this wasnt an issue.

          You could get everyone to leave their machines on over night (with outlook closed) and do your rollouts then, but to be honest it wasnt that much of a big issue for me.
          • 2. RE: Outlook scanemal.dll error messages
            Yep, We did ours after hours and asked all users to leave the computers turned on over night..

            Hope this helps.

            Grif
            • 3. RE: Outlook scanemal.dll error messages
              Thanks for providing me with your own experiences. It looks like I need to make sure the help desk is notified of the change so they can quickly help those that have problems. Then I'll push out the upgrade at night over the course of a few days.

              Thanks again!