2 Replies Latest reply on May 29, 2011 8:05 PM by k3tg

    Mcafee can not update

      I have used Virtual technician and it says that it has fixed the problem, but it can not update at all today.  The past couple of days, it would update and turn green, but after a while, it would turn red again and the flag is there that says my computer is at risk.  I know that this has happened to other people but I have been unable to fix it.

      Thanks!

        • 1. Re: Mcafee can not update

          Hi Origtin,

              

                     The Reason that McAfee turns off again could be an infection. Please check what is the last update on the product. You could check that by

                    

                     Click on   'Navigation'  then select  'About' , Were you can find the Last update Date of  Virus Scan Plus.        

           

                      Also would like you to check the host file on computer, which you can find in location C:\Windows\System32\drivers\etc\host

           

                      You have to right click on the host file , click 'open with' option and select  notepad to open it.  It should be like

          hosts_file1.jpg

           

          If Host has any changes then there might be chances of Infection.

           

          You may try uninstalling and reinstalling Mcafee. The link bellow will be useful in doing so.

          http://service.mcafee.com/FAQDocument.aspx?id=TS100507

           

          If you have hard time fixing this issue you may get help from our technical support team, you may click on 'Usefull Links' on top of the page and select 'Technical Support'. There you may find free chat and e-mail option.

           

          Thanks and Regards,

          Krishna Nandan Singh

          • 2. Re: Mcafee can not update
            k3tg

            This document from McAfee may assist you in dealing with your issue. May I suggest you try to follow some of the recommendations here to troubleshoot the cause.

             

            Anti-Spyware, Malware & Hijacker Tools

             

            If problems persist, Technical Support Chat may be able to remote connect into your computer to see if they can find anything that may causing the problem. You will need to give them permission to do so and they have many more tools available than we do here on the forum. Chat can be reached via Useful Links at the top of this page under Technical Support.

             

            Message was edited by: k3tg to include the document that I inadvertenly omitted on 5/29/11 9:05:21 PM EDT