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Just a thought here.. Check your scan settings and make sure they aren't checking "Network Drives".. Doing so can really lock up the computer.
In addition, on those machines where we run scans, we schedule those scans when the user isn't there.. For example, lunch time.. the delays aren't noticed.
Hope this helps.
Thanks for the reply grif
no network drives arent scanned, i have also added exceptions as well as take of zip files being scanned and disabling other options that will lessen the security and its still the same.
with regards to running at other times, i cant do this either. all users are told to turn their machines off overnight and SMS runs during lunch time
any other ideas?
what i dont understand is the "system utilization" option where you can choose how much resource to use, no matter what i select it ALWAYS takes 99% cpu sad
Ran into the problem as well and after digging around, I found this..
"This System Utilization option does not apply to registry or cookie scans with the AntiSpyware Enterprise Module 8.5 when running an On-Demand Scan." So basically, it runs 100% when scanning registry and cookies.
We run a targeted scan at 12pm on Tuesdays and a full scan off hours for those that leave on their PC's. This was the best balance I found. Complaints went way down.
thanks for this. last question. how long are your scans if you only run a scan every week? my typical scan on a 2 year old laptop is approx 5 minutes running daily, since its the registry that seems to take a while i would imagine that if the scan was only ran weekly this should really increase the time by much?
shouldnt increase the time by much it was meant to say happy
I would say under 30 minutes. I would not think that the frequency of the scan would impact the duration considerably unless the PCs are infected with a lot of spyware during the week.
We are having the same issue as well. Since we upgraded a few machines from VSE/AS 8.0i to VSE/AS 8.5i using ePO 3.6, the Spyware Scan (Registry & Cookies) runs for about 10 minutes at 100% CPU utilization, even though the throttling is set to 10%.
Does removing the daily Spyware Scan and keeping the weekly On-Demand Scan sound like a good solution until there is some kind of fix?