I've since managed to at least locate the quarantine/trusted list, but I still do not get the option to trust the file when it is detected
Good morning uversa,
Have you tried scanning the entire program file with an anti-malware program, such as, Malwarebytes (free version) after you have re-installed the particular file McAfee is deleting...to ensure there is no malware present?
Thanks for the reply. I'm confident that there's no malware present. The program in question is discussed here:
Uversa, when your McAfee software upgrades to the 2011 version, which should be soon, there is a limited trust feature incorporated for manual and scheduled scanning only, but not yet for the real-time scanner.
Until McAfee issues a patch for this application (I see that forum states they have submitted it, but I wouldn't wait) you will have to temporarily disable VirusScan to submit the file by email for approval.
Instructions are here, also on what to do if they reject it: https://community.mcafee.com/thread/2016
If the file is truly clean, the following should work:
Go to SecurityCenter->Navigation->Real-Time Scanning->Scan Settings->Extended Protection Section and uncheck Scan for viruses by identifying threat patterns.
Now you should be able to restore the quarantined file.
Disabling this feature does increase infection risk from some as yet unknown malware, however the risk is small if you stay away from dangerous sites and pirated applications.