2 Replies Latest reply on May 27, 2011 4:48 PM by rimbertr

    VSE can't update via ePO - "Error occurred while downloading" and "detection script download/verification error"

      I've been working on a laptop for a few days because it has been infected with viruses/trojans/rootkits.  I've scanned it, ran Stinger and MalwareBytes and though it will clean things and it will scan clean, but then it will detect the same one.

       

      The reason it got infected was it could not update itself via ePO.  It was running VSE 8.5 and Agent 4.0.  I upgraded it to VSE 8.7i and Agent 4.5 and I'm getting the same error when updating.  I upgraded to VSE 8.8 and still the same error.

       

      The ePO server is running 4.0 and it says it's up-to-date.  When I 'Pull Now'  (McAfeeHttp/Current/All packages), I get:

      'Completed: Pulling content from McAfeeHttp to Current branch (Repository Pull successful, repository already up-to-date)'

       

      Other laptops can update from that ePO server.

       

      The only way I've been able to update this laptop's virus definitions is via a SuperDAT.

       

      Here's the log from Agent_Monitor (I inserted <our server name> to replace our server name):

       

      Updater    5/26/2011    1:53:48 PM    Info    Update Finished   

      Updater    5/26/2011    1:53:48 PM    Info    The following packages were not in the repository:  DAT.   

      Updater    5/26/2011    1:53:48 PM    Info    Updates were not applied because of a detection script download/verification error:  MASECORE2000, ENCPTCNT6000, AUENGINEMETA.   

      Updater    5/26/2011    1:53:47 PM    Info    Verifying ePOMVTDetect.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Verifying PatchTmpDet.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Verifying PatchTmpDet.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Error occurred while downloading AUEngineContentDetection.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Downloading AUEngineContentDetection.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Verifying AUEngineContentDetection.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Verifying AUEngineContentDetection.McS.   

      Updater    5/26/2011    1:53:47 PM    Info    Error occurred while downloading EceptCntDet.mcs.   

      Updater    5/26/2011    1:53:46 PM    Info    Downloading EceptCntDet.mcs.   

      Updater    5/26/2011    1:53:46 PM    Info    Verifying EceptCntDet.mcs.   

      Updater    5/26/2011    1:53:46 PM    Info    Verifying SuppClntDet.McS.   

      Updater    5/26/2011    1:53:46 PM    Info    Product(s) running the latest BOC DAT.   

      Updater    5/26/2011    1:53:45 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:45 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:45 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:45 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:45 PM    Info    Searching available updates for BOC DAT.   

      Updater    5/26/2011    1:53:44 PM    Info    Verifying BocDet_VSE.McS.   

      Updater    5/26/2011    1:53:44 PM    Info    Verifying VSE850Det.McS.   

      Updater    5/26/2011    1:53:44 PM    Info    Verifying VSE870Det.McS.   

      Updater    5/26/2011    1:53:44 PM    Info    Searching available updates for McAfee VirusScan Enterprise 8.8.0.   

      Updater    5/26/2011    1:53:44 PM    Info    Verifying VSE880Det.McS.   

      Updater    5/26/2011    1:53:44 PM    Info    Error occurred while downloading Mase_Det.mcs.   

      Updater    5/26/2011    1:53:43 PM    Info    Downloading Mase_Det.mcs.   

      Updater    5/26/2011    1:53:43 PM    Info    Verifying Mase_Det.mcs.   

      Updater    5/26/2011    1:53:43 PM    Info    Error occurred while downloading C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\PkgCatalog.z.   

      Updater    5/26/2011    1:53:42 PM    Info    Downloading V2datdet.mcs.   

      Updater    5/26/2011    1:53:42 PM    Info    Verifying V2datdet.mcs.   

      Updater    5/26/2011    1:53:41 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:41 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:41 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:41 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:41 PM    Info    Product(s) running the latest Engine.   

      Updater    5/26/2011    1:53:41 PM    Info    Verifying V2engdet.mcs.   

      Updater    5/26/2011    1:53:40 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:40 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:40 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:40 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:40 PM    Info    These updates will be applied if they are in the repository:  Engine, DAT, LV2SNENG1000, MSCANENG1000, FSCANENG1000, LMASECORE2000, MASECORE2000, VIRUSCAN8800, VIRUSCAN8700, VIRUSCAN8600, BOCVSE__1000, SUPPCLNT1000, ENCPTCNT6000, Findings, AUENGINEMETA, PATCHTMP1000, PATCHTMP2000, SUPPMVTCT1000.   

      Updater    5/26/2011    1:53:40 PM    Info    Update list doesn't exist or is empty.  Performing one-click update.   

      Updater    5/26/2011    1:53:39 PM    Info    Loading update configuration from: catalog.xml   

      Updater    5/26/2011    1:53:39 PM    Info    Extracting catalog.z.   

      Updater    5/26/2011    1:53:39 PM    Info    Verifying catalog.z.   

      Updater    5/26/2011    1:53:38 PM    Info    Downloading catalog.z.   

      Updater    5/26/2011    1:53:38 PM    Info    Initializing update...   

      Updater    5/26/2011    1:53:38 PM    Info    Checking update packages from repository McAfeeHttp.   

      Updater    5/26/2011    1:53:37 PM    Info    Update Finished   

      Updater    5/26/2011    1:53:37 PM    Info    The following packages were not in the repository:  DAT.   

      Updater    5/26/2011    1:53:37 PM    Info    Updates were not applied because of a detection script download/verification error:  SPAMSAFE1000, MASECORE2000.   

      Updater    5/26/2011    1:53:37 PM    Info    Verifying PatchTmpDet.McS.   

      Updater    5/26/2011    1:53:37 PM    Info    Verifying PatchTmpDet.McS.   

      Updater    5/26/2011    1:53:36 PM    Info    Verifying SuppClntDet.McS.   

      Updater    5/26/2011    1:53:36 PM    Info    Product(s) running the latest BOC DAT.   

      Updater    5/26/2011    1:53:35 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:35 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:35 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:35 PM    Info    Searching available updates for BOC DAT.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying BocDet_VSE.McS.   

      Updater    5/26/2011    1:53:35 PM    Info    Error occurred while downloading Mase_Det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Downloading Mase_Det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying Mase_Det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Error occurred while verifying SK_det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Downloading SK_det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying SK_det.mcs.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying ePOMVTDetect.McS.   

      Updater    5/26/2011    1:53:35 PM    Info    Verifying VSE870Det.McS.   

      Updater    5/26/2011    1:53:34 PM    Info    Verifying VSE850Det.McS.   

      Updater    5/26/2011    1:53:34 PM    Info    Verifying AgtMetaDet.McS.   

      Updater    5/26/2011    1:53:34 PM    Info    Error occurred while downloading C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\PkgCatalog.z.   

      Updater    5/26/2011    1:53:34 PM    Info    Downloading V2datdet.mcs.   

      Updater    5/26/2011    1:53:34 PM    Info    Verifying V2datdet.mcs.   

      Updater    5/26/2011    1:53:33 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:33 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:33 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:33 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:33 PM    Info    Product(s) running the latest Engine.   

      Updater    5/26/2011    1:53:33 PM    Info    Verifying V2engdet.mcs.   

      Updater    5/26/2011    1:53:32 PM    Info    Loading update configuration from: PkgCatalog.xml   

      Updater    5/26/2011    1:53:32 PM    Info    Extracting PkgCatalog.z.   

      Updater    5/26/2011    1:53:32 PM    Info    Verifying PkgCatalog.z.   

      Updater    5/26/2011    1:53:32 PM    Info    Downloading PkgCatalog.z.   

      Updater    5/26/2011    1:53:32 PM    Info    These updates will be applied if they are in the repository:  Engine, DAT, EPOAGENT3000META, VIRUSCAN8600, VIRUSCAN8700, LV2SNENG1000, MSCANENG1000, SUPPMVTCONTENT_1000, SPAMSAFE1000, MASECORE2000, BOCVSE__1000, SUPPCLNT1000, PATCHTMP1000, PATCHTMP2000.   

      Updater    5/26/2011    1:53:32 PM    Info    Update list doesn't exist or is empty.  Performing one-click update.   

      Updater    5/26/2011    1:53:31 PM    Info    Loading update configuration from: catalog.xml   

      Updater    5/26/2011    1:53:31 PM    Info    Extracting catalog.z.   

      Updater    5/26/2011    1:53:31 PM    Info    Verifying catalog.z.   

      Updater    5/26/2011    1:53:31 PM    Info    Downloading catalog.z.   

      Updater    5/26/2011    1:53:31 PM    Info    Initializing update...   

      Updater    5/26/2011    1:53:30 PM    Info    Checking update packages from repository ePO_<our server name>.   

       

       

      I'm basically running out of ideas so I welcome any suggestions.