1 2 Previous Next 17 Replies Latest reply on Sep 9, 2011 1:39 PM by rmnetops

    Encyption users disappearing and "Unknown user" at pre-boot

      I am running EEPC 6.1 and EPO 4.6.  Over the past month, I have had 3 instances where three seperate users have called me and said they are getting "Unknown User" at pre-boot.  When I go to their computer in EPO and check Encryption Users, there are none listed for the PC, even though they were previously added and logging into pre-boot successfully.

       

      This morning, I had it happen to me.  I checked my PC in EPO and I am missing from the Encryption Users list.  I am the only administrator of the product and no one has made any changes to EPO, EEPC, or AD in regards to my PC. 

       

      Any ideas why I am seeing this?

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