The alert system is already set up to send alerts when message counts exceede values that can be adjusted. To set the limits for message counts, go to Administration --> Health Monitor --> Configuration. The settings are those for the "Unprocessed message threshold for Outbound Queue" and "Unprocessed message threshold for all Queues". If you then go to Administration --> Health Monitor --> Configure Alerts, you can set alert levels for the various tests, for example SMTP Outbound Queue Count Test and Super Queue Count Test.
What alerts are then sent are configured on the Reporting --> Alert Manager --> Alert Mechanism page. Here you can set class, type (level) and mode (email, pager, SNMP trap) for when a certain alert is triggered. By default, SMTPO and SuperQ are both in the Mail class. The type is what was configured on the Health Monitor Alerts Configure page. When the options are selected, press Add and you will get the delivery options for the mode selected.
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Also, you can SNMP poll the IronMail to get a total of the messages in SMTPO and SuperQ (with a short bit of delay).
Using the standard snmpwalk tool:
snmpwalk -v 2c -m CT-SNMP-PUBLIC-MIB.txt -c public ironmail.domain.com ctQueueLevel
You can get the MIB at from our FTP server.
Fact is that thoses alerts were allready define a long time ago, I had forgot about them!!! I can see Error alert in the Alert viewer but with a status of Not delivered.
Is there a place to test one of those alert?
Generated By WATCH Applicable To SMTPO Cause ERROR Details 4555 messages idle
Is there a way to test thoses alert and find out why the smtp message doesn't get out?
OK, found out the stupid error. Look like a Copy/past of the email address included an extra caracter at the end of the data but since it was never fully display on the page, I never notice!!!
Fact is that those alerts were working before. It seem that in the migrations from 6.5.4 to 6.7.2, an extra caracter (CR or LF or ???) was add at the end of the destination e-mail field. Somebody having done the same migration care to check his e-mail alert user Address?
OK, found the OID and created a test monitor in WhatsUp. Will see how it will work
Object ID: 188.8.131.52.4.1.7441.7441.17.0
Description: "Number of messages currently being processed by queues"
Ce message a été modifié par: DBO on 03/06/11 17:37:42 CDT