4 Replies Latest reply on May 21, 2008 6:56 AM by adm_gdec

    NetShield 4.63 on NetWare - fails to update DAT files

    kjhurni
      We've had this problem for years and McAfee's never been much help.

      Maybe someone else out there has the same problem and can assist?

      Running NetShield 4.63e on NW 6.5 SP5

      After a while, the auto-update task just fails to update. The only thing in the log file shows:

      Monday July 16, 2007 04:33 pm AutoUpdate Try Active FTP to ftp.nai.com
      Monday July 16, 2007 04:33 pm AutoUpdate doFTP Failed to connect to ftp.nai.com
      Monday July 16, 2007 04:33 pm AutoUpdate FTP communication error in obtaining file.


      I can ping the FTP.NAI.COM just fine.

      I loaded pktscan.nlm and discovered that when I do a manual "run now" on the task and it claims it cannot talk to the FTP server, that it NEVER ACTUALLY sends out ANY IP communication to the ftp.nai.com at all.

      If I ping it, I see that data is going out to 216.143.70.11
      But that's it. NO OTHER traffic to that site or any other "external" sites.

      This would seem to confirm that NetShield is getting something "stuck" in memory or something and thus failing.

      The only "fix" we've found is that we have to F10 to exit NetShield, wait a few seconds and then reload it and then the updates will work again for some random period of time.