1 Reply Latest reply on May 24, 2011 8:18 AM by rackroyd

    EPO 4.6 not installing

      Hi all,

       

      Having the below issue. Hope you can help.

       

      Install of EPO 4.6 gets as far as starting the EPO services but only two services appear before it then does a rollsback on the install to say the Install of McAfee ePolicy Orchestrator has failed. I've looked through the install log but it means nothing to me. Server is SBS 2008. I've added the log below.

       

      Kind Regards,

       

      BCS_Blog

        • 1. Re: EPO 4.6 not installing
          rackroyd

          Hi,

           

          Your error is here in the MSI log:

           

          1: 11:08:57 ePO460CALog (RB): ANT Command line set as follows: "D:\Program Files (x86)\McAfee\EPOLIC~1\jre\bin\java.exe" -Duser.language=en -Duser.country=US -Dant.home="D:\Program Files (x86)\McAfee\EPOLIC~1\server\common\lib" -classpath "D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ANT-CO~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ANT-LA~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ANT-NO~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ant-trax.jar;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ant.jar;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\BCPROV~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COMMON~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COMMON~2.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COMMON~3.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COMMON~4.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO6E34~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO0822~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO142E~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO60EB~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COEEAA~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO987A~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\CO9BE1~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\COE1B4~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\jtds-mfs.jar;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\LOG4J-~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ORION-~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\ORION-~2.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\saxon9.jar;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SCHEDU~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SPRING~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SPRING~2.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SPRING~3.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SPRING~4.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SPFD1D~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SP2494~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SP2ACF~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SP601E~1.JAR;D:\Program Files (x86)\McAfee\EPOLIC~1\INSTAL~1\core\lib\SP57BE~1.JAR" org.apache.tools.ant.launch.Launcher downgrade -logfile "C:\Users\Administrator.GROTECH\AppData\Local\Temp\3\McAfeeLogs\EPO460-Troubles hoot\Mercury Framework\epo-rollback.log"

          1: 11:08:59 ePO460CALog (RB): FAILURE: In LaunchApplication while trying to run the following program:
          "D:\Program Files (x86)\McAfee\EPOLIC~1\jre\bin\java.exe"

          Return code: 1
          Error Message: Incorrect function.

           

          For issues with the failure to run java.exe in this scenario please run through McAfee support article:

          KB60569 - 'FAILURE: In LaunchAppAndWait while trying to run the following program: C:\PROGRA~1\McAfee\EPOLIC~1\jre\bin\java.exe (Troubleshooting - Master Article)'

           

          If this does not help you should open a call with McAfee support.

           

          Rgds,

           

          Rob.