0 Replies Latest reply on May 17, 2011 4:43 PM by andyross

    DAT udpates take 2-3 tries

    andyross

      For the past few weeks, I've been having issues with one computer where the DAT update may take 2 or 3 tries to pass.

       

      Win2K, 8.5ip5. I had a bout of a similar issue a year or so ago, but it had been very reliable until last month. Basically, the failure is when it gets to 'Copying DAT', it fails after about 4-5 seconds. Normally, it takes about 15-20 seconds to copy. Nothing obvious in any of the logs.

       

      From McScript.log:

      20110517162234: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying DAT.

      20110517162234: BENS-CAF4: ScriptEngine: BENS-CAF4    ****** [CopyDATs]

      20110517162234: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying D:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\UpdateDir\avvscan.dat.

      20110517162238: BENS-CAF4: ScriptEngine: BENS-CAF4    ***** [NotifyFail]

      20110517162238: BENS-CAF4: ScriptEngine: BENS-CAF4    ***** [NotifyFailDAT]

      20110517162238: BENS-CAF4: ScriptEngine: BENS-CAF4    Update failed to version 6349.0000.

       

      This is after it finally did pass:

      20110517163103: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying DAT.

      20110517163103: BENS-CAF4: ScriptEngine: BENS-CAF4    ****** [CopyDATs]

      20110517163103: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying D:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\UpdateDir\avvscan.dat.

      20110517163116: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying D:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\UpdateDir\avvnames.dat.

      20110517163116: BENS-CAF4: ScriptEngine: BENS-CAF4    Copying D:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\UpdateDir\avvclean.dat.

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    ****** [UpdateProductDAT]

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    ****** [UpdateProductDATNonWin]

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    ***** [UpdateVSE850Registry]

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    ***** [UpdateVSE850RegistryDAT]

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    ***** [NotifySuccessDAT]

      20110517163117: BENS-CAF4: ScriptEngine: BENS-CAF4    Update succeeded to version 6349.0000.

       

      Any ideas?