9 Replies Latest reply on Jan 14, 2011 7:08 PM by wwarren

    Failed to initialise common updater subsystem

    stidyup
      I'm using McAfee Enterprise 8i Patch Version 10 and I'm suddenly getting the following message when I try to auto update.

       

      Failed to initialise common updater subsystem. Make sure the McAfee Framework service is running. McAfee common framework returned error ffffffdf@3



      I've been into services and stopped and started the framework service but it makes no difference.

      I've also uninstalled and reinstalled the product and even cleaned out the registry and still the above message appears.

      WinXP Pro SP2

      Any ideas?
        • 1. RE: Failed to initialise common updater subsystem
          This is straight from the Knowledge base:

           

          Export the appropriate registry key from a non-problematic system and import it onto the system reporting the error.


          From the non-problematic system, click Start.
          From the Start menu, select Run. . ..
          Type regedit in the Open: box on the Run window.
          Click the OK button. This opens the Registry Editor dialog box.
          Navigate to the appropriate registry key based on the error encountered from the table provided after these instructions.
          Select the appropriate registry key.
          Click on Registry in the menu bar.
          Select Export Registry File from the Registry menu. The Export Registry File dialog box displays.
          In the Save in: field, select the location to which to export the file.
          At the bottom of the box, name the file. The name chosen varies from user to user, depending on preference.
          Click the Save button.
          Transport the unaffected file to the unaffected system. This can be done via disk, CD, shared drive, etc.
          From the affected machine, click Start.
          From the Start menu, select Run. . . .
          Type regedit in the Open: box on the Run window.
          Click the OK button. This opens the Registry Editor dialog box.
          Navigate to the registry key newly transported to this problem system.
          Select the branch that houses the registry key.
          Click on Registry in the menu bar.
          Select Import Registry File from the Registry menu. The Import Registry File displays.
          Select the branch that houses the registry key.
          Locate the file where the registry key was just placed.
          Click the Open button.
          A dialog box with the following statement displays: "Information in <path name for imported file> is located and has been successfully entered into the registry." Click the OK button.
          The table below lists specific errors with their attendant registry keys. Use to locate the appropriate registry key.

          Error
          Registry Key
          80040154@1
          [HKEY_CLASSES_ROOT\CLSID\{50CCECAC-7286-4CA0-9AD0-E309A2318482}]

          80004002@2 [HKEY_CLASSES_ROOT\Interface\{243D841D-ABB9-4872-867A-3ED0EC91F19C}]

          8002801d@2 [HKEY_CLASSES_ROOT\TypeLib\{745BA2BA-9B0E-459E-8A9C-A47C6A0131F1}]

          80040155@2 [HKEY_CLASSES_ROOT\Interface\{00020400-0000-0000-C000-000000000046}]

          80004002@2 [HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}]

          8002801d@2 [HKEY_CLASSES_ROOT\TypeLib\{745BA2BA-9B0E-459E-8A9C-A47C6A0131F1}]

          80040155@3 [HKEY_CLASSES_ROOT\Interface\{D831533D-0324-4EA4-B3FD-073AFEE85181}]

          ffffffdf@3 [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]

          8002801d@3 [HKEY_CLASSES_ROOT\TypeLib\{7576F677-3945-4DA2-B9F0-37850028A7E7}]

          8002801d@2 [HKEY_CLASSES_ROOT\TypeLib\{745BA2BA-9B0E-459E-8A9C-A47C6A0131F1}]

          80004002@2 [HKEY_CLASSES_ROOT\Interface\{243D841D-ABB9-4872-867A-3ED0EC91F19C}]

          fffff9BC@3 A Post-Windows NT 4.0 Service pack 6a Security Rollup Package (SRP) addresses this. Information for it can be found at: http://support.microsoft.com/default.aspx?scid=kb;en-us;299444&Product=ntw40

          This allows an installation to validate credentials once with the domain controler instead of for each registry creation or edit.

          80070005@2 Error caused by Microsoft Windows XP SP2.
          The issue is resolved by installing the latest build of CMA.



          If that doesn't work see also the following(although it says for 7.x it will work for 8.0i as well):

           

          Title: ERROR "Failed to initialize the Common Updater Subsystem"
          Solution ID:
          nai36827
          Last Modified:
          3JUN2005

          --------------------------------------------------------------------------------

          Goal and/or Problem Description: ERROR "Failed to initialize the Common Updater Subsystem"

          Error message contains ERROR "ffffffdf@3"


          Impossible to update VirusScan Enterprise 7.x


          --------------------------------------------------------------------------------

          Problem Environment: Mcafee VirusScan Enterprise 7.x

          Microsoft Windows



          --------------------------------------------------------------------------------

          Changes affecting this problem: Change information is not available for this solution

          --------------------------------------------------------------------------------

          Cause of this problem: The error is caused by a missing reg key for HKCR\Interface\{0000000c-0000-0000-C000-000000000046}



          --------------------------------------------------------------------------------

          Solution1: Copy these following lines into a VSE71.reg file and then run it on the affected computer

          Windows Registry Editor Version 5.00

          [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]
          @="IStream"

          [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\NumMethods]
          @="14"

          [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\ProxyStubCls id32]
          @="{00000320-0000-0000-C000-000000000046}"



          If all of the above fails, check the permissions on the registry key in question.
          • 2. RE: Failed to initialise common updater subsystem
            stidyup
            Thanks for the reply, I tried the quick reg update option however it didn't have any effect the error still happened.

            I didn't try the other options as a full image restore only takes me under 10mins so it wasn't worth the time or effort to try anything else and the restore fixed the problem, but thanks anyway. I was hoping there was a quick fix, unfotunately there wasn't.
            • 3. Re: Failed to initialise common updater subsystem
              I made a .reg file which on double click will correct this error,
              but I can't attach any files.
              If you give me a mailaddress or site to post it (if allowed)
              i can help you.
              Otherwise I will copy the lines and all you have to do is
              copy it in in reg file yourself

              Leo


              • 4. RE: Failed to initialise common updater subsystem
                JDI
                Hello,

                For me the problem is caused by a missing reg key for HKCR\Interface\{0000000c-0000-0000-C000-000000000046}

                I create a .reg file (as explain just above) with te following entry and no more problem

                *************************************************************
                Windows Registry Editor Version 5.00

                [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}]
                @="IStream"

                [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\NumMethods]
                @="14"

                [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-000000000046}\ProxyStubCls id32]
                @="{00000320-0000-0000-C000-000000000046}"

                *************************************************************
                • 5. RE: Failed to initialise common updater subsystem
                  stidyup
                  @ Lange Leo

                  Is your reg file same as above?
                  • 6. RE: Failed to initialise common updater subsystem
                    JDI
                    Yes this is the same
                    • 7. RE: Failed to initialise common updater subsystem
                      Hi,

                      I have used the above procedure and it work!!!

                      Thank you for the solution

                      Guggs
                      • 8. Re: RE: Failed to initialise common updater subsystem

                        Thanks that worked great.

                        • 9. Re: Failed to initialise common updater subsystem
                          wwarren

                          Searching on that error message brought up a master KB article listing all the causes we know about, and it's variations too -

                          https://kc.mcafee.com/corporate/index?page=content&id=KB57884