3 Replies Latest reply on May 27, 2011 8:50 AM by mcdave

    eposerver became extremely slow after installing patch

    mcdave

      Hi

       

      Last friday I installed patch 4 for epo 4.5 on our eposerver and agenthandlers.
      since then the eposerver became extremely slow it can take up to 5 minutes before I get the epo console logon screen on the eposerver itself.
      and another 10 minutes to log on.
      I see no high CPU loads.

       

      This was not an issue with patch 3.

       

      Any suggestions?

       

      regards

      Dave

       

      Message was edited by: ajacobs to add installation category on 5/18/11 3:46:28 PM CDT
        • 1. Re: eposerver became extremely slow after installing patch
          mcdave

          Some more info:

           

          Our eposervers is sometimes completely unreachable (100% packet loss (ping))
          With patch 3 we also had sometimes packet loss with peaks of 80%.

           

          Last week we noticed (while still running patch 3) that this packetloss was related to the "McAfee ePolicy Orchestrator 4.5.0 Server" service.

           

          (started a continuous ping to the eposerver, the moment we stop the service the packetdrops also stop immediatly)

          when we restart the service all is fine but after a random ammount of time the drops come back, this can be after a few hours up to a few days. I hoped patch4 would resolve this but it made it only worse

           

           

          Where do I start troubleshoot this issue?

           

          grtz

          Dave

          • 2. Re: eposerver became extremely slow after installing patch
            thejman85

            You need to install Hotfix 1 for Patch 4, there are some issues with Data Channel stuff in the stock Patch 4 that Hotfix 1 takes care of. We were experiancing similar issues before we applied the hotfix.

            • 3. Re: eposerver became extremely slow after installing patch
              mcdave

              Thx for the info.

               

              But where did you download the patch 4 hotfix?

               

              I cant find it on the mcafee downloadpage nor the service portal?

               

              Update: I've installed the hotfix but the problem persist

               

              grtz

              Dave

               

              Message was edited by: mcdave on 27/05/11 08:50:38 CDT