6 Replies Latest reply on May 14, 2011 5:49 PM by Peter M

    Registry Keys

      Hi All

       

      I have a problem with McAfee Security Centre.

      I am running Vista 64bit

       

      Long story short.

      Slow computer, cleared out old programs, defragged. Still slow. Reg check, found 1500 old, unused and not required entries. Let reg checker do it's thing. Wow, new computer. Starts and shuts down as if new and runs a treat, all except McAfee. I have no access to Security Centre.

      I tried system restore, no effect.

      Tried reinstalling, ne effect.

      Tried the preinstall program before installing again, no effect.

      Installed SP2 in hope it would rebuild the registry, no effect.

      Checked Services.msc and made sure all was "Automatic" and then tried to start what was not started. Some where, most not and got the "Error 1053" for them.

      Virtual Tech picked up that I have two missing registry keys, see report below. I think they are my route problem. Any ideas who to fix this please

       

      Thanks

       

      Matt

       

      PS, tried to remove Security Centre with Add Remove programs. It hangs and will not let me.

       

       

       

       

      MVT Information
      MVT Version :6.0.0.0
      System Information
      Operating System :Microsoft Windows Vista Home Premium EditionHome Edition (Build 6001)
      Service Pack :Service Pack 1.0
      Language :0407
      Internet Explorer Version :8.0
      Internet Explorer Language :de
      System Drive Type :NTFS
      Physical Memory Available :2502044
      Physical Memory Total :4157364
      Virtual Memory Available :6583096
      Virtual Memory Total :8494220
      System Architecture :Intel64 Family 6 Model 23 Stepping 10Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz
      Date Time :05/14/2011 11:34:39
      Time Zone :GMT +01:00
      Product Details
      Product Name:VirusScan
      Product Version:15.0.288
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service 1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: mcnaiann "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      COM OK
      DAT and Engine 1 DAT / Engine update
      DAT not Up-to-date
      DAT: Expected : 6345
      Existing : 6342
      Top Issues OK
      SYSTEM OK

      Product Name:QuickClean and Shredder
      Product Version:11.0.393
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry 2 Registry key(s) incorrect
      Expected Registry Value not Present
      Expected : present
      Existing : not present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\McCtxFramework\*\shellex\ContextMenuHand lers\McQcLite
      Expected Registry Value not Present
      Expected : present
      Existing : not present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSC\McCtxFramework\folder\shellex\ContextMen uHandlers\McQcLite
      File OK
      Process OK
      Service OK
      COM OK
      Top Issues OK
      SYSTEM OK

      Product Name:SecurityCenter
      Product Version:11.0.555
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service 1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: mcmscsvc "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      COM OK
      Top Issues OK
      SYSTEM OK

      Product Name:SiteAdvisor
      Product Version:3.3.133
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service OK
      COM OK
      Top Issues OK
      SYSTEM OK

      Product Name:Personal Firewall
      Product Version:12.0.335
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service 1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: McMPFSvc "C:\Program Files\Common Files\McSvHost.exe" /McCoreSvc
      COM OK
      Top Issues OK
      SYSTEM OK

      Product Name:McAfee Network Agent
      Product Version:5.0
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service 1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service: McNASvc "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      COM OK
      Top Issues OK
      SYSTEM OK

      Product Name:Network Management Console
      Product Version:5.0
      Language:en-us
      Partner:McAfee
      Health Check Details
      Registry OK
      File OK
      Process OK
      Service OK
      COM OK
      Top Issues OK
      SYSTEM OK

        • 1. Re: Registry Keys
          Peter M

          A service pack will not rewrite the registry, only add to what's already there.   The only way to do that is either a system file check (limited results) or a repair installation using the DVD, or a complete format and reinstallation of course.

           

          As the above display says you still have Vista SP1 I recommend you install SP2 a.s.a.p. to continue receiving Microsoft updates after July 12th...see this for info: https://community.mcafee.com/docs/DOC-1315

           

          Helpful tips on installing SP2 here:  https://community.mcafee.com/thread/2019

           

          I do NOT recommend registry cleaners as they invariably remove vital registry keys as illustrated by the fact that McAfee is now not behaving as it should be.  The marginal performance improvement comes with risks.

          You may find down the road that other software isn't functioning correctly either.

          The best way to improve performance is to use Windows own tools to clean up the system and perhaps employ a free defragger such as Auslogics, from time to time.  Install more memory is another way, but that is limited by whether or not the system is 64-bit.

           

          If the McAfee uninstaller isn't functioning then the only resort now is to use the MCPR removal tool.  It is linked under 'Useful Links' at the top of this page.  It will ask you to reboot to complete the removal and if it achieves success (it will tell you) then go to your online account and reinstall.  If it doesn't say success, then run it a second time before attempting the reinstallation.

           

          That should work.

           

          Message was edited by: Ex_Brit on 14/05/11 10:02:06 EDT AM
          • 2. Re: Registry Keys
            Peter M

            P.S.

             

            You should also install IE9 a.s.a.p., sorry, just noticed that too.   It works fine with McAfee components.

             

            I see you are running the 2011 product, is this from the regular source or McAfee beta?   (Just so I know if this thread is in the right section or not).

            • 3. Re: Registry Keys

              Hello Peter,

               

              many thanks for you prompt replies. I am at work at this time, but will follow you instructions in reply one once home. As for you second and the questions, I have IE8 on my computer, but am a Fire Fox user, and my Security Center is the normal online subscription service from McAfee, so please move the thread as required.

               

              Thank you

               

              Matt

              • 4. Re: Registry Keys
                Peter M

                OK good luck.  It's OK here so I wont move the thread.   I do recommend installing IE9 (& SP2) whenever.

                • 5. Re: Registry Keys

                  Hello Peter,

                   

                   

                  I am on bended knee in gratitude to you. I followed your instructions to the letter and my Security Centre is back up and running. Thank you very much.

                  You will probably not be surprised to read that I also contacted McAfee technical help as well as post here. And although I got a very fast responce, I have the feeling that they do not read any information that you give them covering any problem. I am not sure what part of the statement, "I cannot open my McAfee Security Centre" they don't understand because all they kept asking me to do was open my Security Centre and read off some logs and settings to them??

                   

                  Again, thank you very, very much

                   

                  Matt

                  • 6. Re: Registry Keys
                    Peter M

                    Matt,

                     

                    You are very welcome and I'm glad you are up and running once again.  Talking to a call centre can be frustrating, my sympathies there!