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I have XP, and I've downloaded two sets of McAfee updates today without any problems. This sounds very suspicious. No, I don't believe there's any possibility of a conflict with Microsoft, but that sounds like the kind of scaremongering message that a fake antivirus program would put up.
What I'd like you to do is to manually check for McAfee updates, and if that message window reappears, take a screenshot and post it so we can see it here. Don't block the download, since if you request an update via Security Center you know it's coming from McAfee.
Then go to Windows Update and download any outstanding updates, critical or optional.
Then run a McAfee quick scan, and tell us if it finds anything; and get the free copy of Malwarebytes from here and run a quick scan with that.
Thanks so much for the reply!
I am unable to ask McAfee for an update. When I click on the red-M McAfee symbol in the lower right, it says: "One of your McAfee programs has been updated or installed. You must restart your computer before you can use SecurityCenter."
I have to say, the alert didn't look like a real Microsoft message.
I did run Malwarebytes - updated -- and got results of NO problems.
Should I go ahead and try the Windows Updates, since I can't use McAfee until I restart? I added a virus removal update earlier today.
I have added one Microsoft update. There were no high priority updates needed, so I installed an XP update to reduce conflicts:
Update for Windows XP (KB2492386)
I did not get that warning again. And now Microsoft wants me to restart my computer, for the update to take effect.
Since you said you don't see any reason for there to be conflicts, I suppose it's safe to restart my computer. I really don't know whether the full McAfee update was downloaded or not. SOMETHING was downloaded, but was it complete?
Get any updates that show up for you in Windows Update. Then go here and get McAfee Security Scan Plus - it runs a very quick scan of memory and running processes, and checks your overall McAfee configuration (not as detailed as MVT). Tell me if you get any error or warning messages from that. If it's all clear, go ahead and reboot; watch for anything out of the ordinary.
Thanks so much. I am saving all my work/backing up, and then will do all of these steps.
Our postings passed each other on the way in ...
One way to be sure of getting all your McAfee updates is to follow Peacekeeper's advice in another thread, and download any outstanding updates manually :
You can manually update
Run the xxxxxdat.exe file
Then scan your PC
I wouldn't have expected that Microsoft Hotfix to have affected anything much, but you never know. We are talking about Microsoft, after all :-)
Try Peacekeeper's advice, and then restart your PC so all the updates can bed down and be installed.
Here's where I am:
1. I couldn't update the rest of the Microsoft updates. Once you download ONE, you have to restart before it lets you do the next one.
2. I have used the McAfee Security Scan Plus, and got a green check mark - "no issues found." Virus and Spyware protection shows as ON, firewall protection is ON, Windows Firewall is up to date and working properly, and McAfee Web Protection is ON.
3.Should I follow Peacekeeper's advice as well, or is the Security Scan Plus enough before rebooting?
AND... I realized that on our other computer, I had clicked on the "get more info" link in the original warning. It took me to an official Microsoft page - "Designed for Microsoft Windows XP logo" . Seems like this could really be Microsoft at work, not a virus.
I downloaded the file, per Peacekeeper's advice, but when I tried to run it, I was told by the SuperDat Wizard that no eligible products were found.
I am thinking it's time to restart.
This is all getting a bit too complicated. Did you make a note of the URL of the Microsoft web page? I'll see if I can find it in the XP section, but I don't remember anything there that might apply to this situation.
As for what to do next ... restart and see what happens. You'll have to do it eventually.