9 Replies Latest reply on May 27, 2011 2:13 PM by JohnPickles

    Internet Security 3 User - Cannot dowload updates manually

    JohnPickles

      Hi,

      I hope I'm asking this in the right place, if not hopefully someone will put me right.

      My prproblem is as follows..

      I have a subscription to Internet Security 3 User licence. For some reason, when I try to dowload updates manually, I see the Checking for updates screen. I get a green tick, it them moves to downloading updates, but the figure never gets past 0%. I then get a simple message ' An error has occurred'. There is no further infomation given and I've no idea what to do next.

      The home screen shows updates are current. When I run Virtual Technician, the report comes back as no problems found and the DAT shows as up to date.

      Any ideas?

      I'm running Vista SP3.

      Thanks,

      John.