5 Replies Latest reply on May 12, 2011 2:06 PM by ConorD62

    Didn't catch infection

      I have Security Center.  In the past week my computer was infected twice by the FakeAlert-WinwebSecuirty.gen.  Secuirty Center failed to alert me or stop the infection both times.  Security Center as well as my browsers were disabled by the virus.  I was forced to restore my system after each attach to gain back control of my computer.  I can't find any email address or other support area to ask for help in determining why Secruity Center failed and how to keep it from happening again.  My dats and engine are up to date according to Secuirty Center.  Any help is appreciated. 

        • 1. Re: Didn't catch infection
          ConorD62

          Hello Vac,

           

          No Anti Virus is 100% perfect.

           

          Please do the following:

           

          Run THIS tool to make sure you are free of infection.

           

          Then please run THIS tool,

           

          Save it to your Desktop.

          Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

          A Notepad document should open automatically called checkup.txt; please post the contents of that document.

           

          Thank you.

          • 2. Re: Didn't catch infection

            Thanks for the help.  Here is the log -

             

            Results of screen317's Security Check version 0.99.10 

            Windows 7  (UAC is enabled)

            Internet Explorer 8 

            [b]``````````````````````````````

            [u]Antivirus/Firewall Check:[/u][/b]

            [color=red][b]Windows Security Center service is not running! This report may not be accurate![/b][/color]

            Windows Firewall Enabled! 

            McAfee Virtual Technician   

            McAfee SecurityCenter    

            [size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]

            [b]```````````````````````````````

            [u]Anti-malware/Other Utilities Check:[/u][/b]

            Malwarebytes' Anti-Malware   

            Java(TM) 6 Update 23 

            [color=red][b]Out of date Java installed![/b][/color]

            Adobe Flash Player     10.2.153.1 

            Adobe Reader 9.1.2

            [color=red][b]Out of date Adobe Reader installed![/b][/color]

            Mozilla Firefox (x86 en-US..)

            [b]````````````````````````````````

            Process Check: 

            [u]objlist.exe by Laurent[/u][/b]

            [b]``````````End of Log````````````[/b]

            • 3. Re: Didn't catch infection
              ConorD62

              Navigate to Start --> Control Panel --> Add or Remove Programs, and uninstall the following program (if present):

               

              Java™ 6 update 23 (and any another other versions)

              Adobe Reader 9.1.2 (and any other versions)

               

              Restart your computer.

               

              Get the latest version of Java and Adobe Reader

               

              Most likely the infection came through the Java.

              • 4. Re: Didn't catch infection

                Thanks.  I'll do that.  I hope I don't see that annoying infection again.   I sincerely appreciate your help. 

                • 5. Re: Didn't catch infection
                  ConorD62

                  No problem,

                   

                  And good luck.