0 Replies Latest reply on Apr 28, 2011 9:57 AM by ollit

    McAfee Endpoint Encryption webHelpdesk - db010010

      Hello,

       

      I have a problem with the webHelpdesk.

       

      I've installed the Apache and everything is working fine.

       

      A user can self register on the webHelpdesk so far, but when a user tries to do a web recovery and enters the challenge code, he gets an error:

       

      ERROR

       

      Numberdb010010
      TitleWeb Server
      DescriptionObject not found

      Please report the above error to your Endpoint Encryption Administrator.

       

      I've checked:

      Corporate KnowledgeBase ID:KB60765
      Corporate KnowledgeBase ID:KB70288

       

      And I deleted the SbServer.ini and restarted the Database as a service (I cannot remeber the KB numer at the moment).

       

      MAybe someone can help me?

       

      Best regards

      Oliver