picking out one problem system: if you log in and wait, will the try icon be just appear by itself? (say within the policy enforcement interval)
We do not speak here using terminal sessions accessing problem clients in any way, do we?
Not sure how long to wait - I've logged on to a couple of machines and left them for two hours or more and the VirusScan icon is still showing, rather than the Agent icon. My policy enforcement interval is set to 15 minutes, and if I access the agent log remotely I can see policies being enforced correctly during that period. Yes - sometimes I am talking about RDP sessions, but only on the servers, and always to the console session.
I would take a second look at those policy enforcements with LogLevel 8 at least. I think I remember having seen sometimes errors in policy enforcement not shown on LogLevel 7 which is the default.
After of course when you have made sure that the system(s) in question should receive an agent policy where the "Show Agent tray icon" option is enabled.
" Still Flaky" Yes, for me too. It's likely a bug. At least now it's better, but still a handful of clients with this.
Terminal Sessions not involved.
I end up using a shortcut to
"C:\Program Files\McAfee\Common Framework\CmdAgent.exe" /s
when I need to see the agent monitor.
Agent version is 188.8.131.520 . If you have the time to spare, raise a case with McAfee support.
Yep - I've given up on it. I don't have time to log a call with McAfee - last time I did, for something completely unrelated, I almost lost the will to live. I'll just put up with dropping into the command prompt and running up cmdagent /s if I need to see the agent communication. Also got to say, way to go on making me go through another step if I want to see the access protection log from the system tray - it's always an improvement when something that used to take you two clicks or mouse movements takes more in the next release...