have you tried upgrading but NOT changing the token file group? You might also want to try turning on "always enable USB" - what smart card reader are you using with this token?
Hello, we have did upgrade in two different way. 1) We replaced all filegroups attached to PC from 5.2.5 -> 5.2.8. 2) We replaced only EE 5.2.5 Client files with EE 5.2.8 Client files and the result was the same. With support we tested always enable USB also and didn't help.
For example in HP 6930p we have one PCMCIA reader and one express card. From safeboot USB and PCMCIA are enabled.
I don't think it's wise to deploy the USB reader unless you need it - There were a lot of changes in 5.2.8 to solve BIOS bugs in some laptops - you might be getting caught out by a repurcussion of that.
Version 5.2.9 solved our issues with Smartcard authentication in pre boot environment in 5.2.8.
This is'nt a question for your issue really, but as you've just upgraded to 5.2.9 I thought I'd ask what you !
With 5.2.9 are you seeing new client file groups in EEM ?
This thread explains it more:https://community.mcafee.com/message/188573#188573