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Typically its advisable to create more than one Global Admin account and store the password for the other account in some safe place and never use the account other than for emergency purpose.
If you don't have any additional account and forgot the password, you will need to escalate a case to McAfee support who will be able to help (KB60112).
Thank you very much!
You can also extract a user from another EPO Server. Just take a look at this SQL Statement. :-)
-- Adds a User to EPO Database
-- User: Administrator
-- PW: XXXX
-- UserRights: Global Administrator
insert into dbo.OrionUsers (Name,AuthURI,Admin,Disabled)
- Define a Global Admin on a EPO Server.
- Copy the values from the dbo.OrionUsers table
- Udpate the SQL Statement above and generate a user.
While this may work - from a support standpoint any complications that may arise because of error in updating the tables will put the installation in an unsupported state.