As far as I understand it McAfee has a whole string of call centres around the world - don't forget, it has customers everywhere, so someone has to be available to take a call day or night (relatively speaking). But, like most multinationals, McAfee appears to have overlooked the advantages of having a call centre in the UK. A pity, but perhaps a Geordie accent might be too exotic for delicate American ears :-)
So, even if you have a UK contact number, your call is likely to be routed to one of the call centres in South Asia or the Phillipines - wherever there is someone available to answer you.
What was the virus that infected your PC? You know it's there, so presumably it's been detected.
Agreed you are usually routed to India though I got an aussie 1 time.
Re viruses post what it is we might be able to point to a free way to rid yourself of it....
Thanks for the replies.
The virus concerned is the Ramnit.a infector virus. There are a few running topics about on here, one of which I replied to with no comeback from any McAfee about my complaint regarding it.
The general opinion on here and elsewhere is that this infector virus can not be removed due to its self replicating infector properties. It opens a backdoor into your PC and imports all its virus mates for a party. The longer you leave it the worse it gets. In the 10 minutes or so I attempted to run scans and get it fixed there where more inbound viruses tha McAfee could deal with and it was getting worse by the minute. A format is the only sure way of getting it clear.
My complaint is that McAfee was not able to detect its deleiver, stop it or be able to deal with it before it spread through the whole PC. The security centre was hopeless against it. What is more this is not new, it seems to have been about for a while yet McAfee have no fix for it.
It has totally screwed me PC and my work and left me with a truck load of work. I have got a new H/D and have had to put the infected file in my Linux machine so I can start picking off the most important doc files. All my .exe's are toast. And seeing as I do web work I have a few hunderd html files to clean off as well.
Time and money I do not have - And what I paid McAfee to secure for me to save this exact situation from happening.
Back to the more than useless call centres - the only help that can offer is to try to sell you a virus cleaning service at £49. Which is really taking the P. For one why am I paying for something they failed to protect and two, as said above the nature of the beast means that the services will not be effective anyway.
It really grates me that I can not speak to a rep of the company in my own country, when they have a UK base 40 miles away from me, and by all account I am unlikely to be able to do so.
Very poor service
Does seem what you are doing might be best. I will ask about this and why missed in our mod call Monday.
Will ask around as well I assume Mcafee was updated?
When You get an infection and you see it hit pull the net. Of course looking back I too probably would have done what you did. Good luck
Looking at this page it seems that ramnit.a is the chief headache of the moment, at least in terms of files affected. It seems to be most prevalent in the USA. This page also gives over 600 references to different strain of ramnit, so perhaps you've been unlucky in being attacked by a new strain that McAfee didn't recognise.
Microsoft has some additional information about ramnit.a :
Names can be confusing. Microsoft distinguishes several sub-variants that McAfee classifies under the overall "ramnit.a" heading :
- and others.
In addition to running a McAfee scan, I would advise you try downloading Microsoft's on-demand Safety Scanner. It's a hefty 64Mb, and you only have the right to use it for 10 days after downloading. I gave it a try, and McAfee didn't complain when I ran it. The scan took quite a long time, so it'll be a Full Scan. Microsoft claim that they can fix a ramnit infection, so this will be the acid test.